Olivia Schuler
Cypress
Summary
Friendly food industry server proficient at creating positive consumer experiences that lead to return business. Fast-learner adept at memorizing menu details and specialty items for enhanced dining experience. Noted for prompt attention and respectful demeanor.
Overview
3
3
years of professional experience
Work History
Food and Beverage Server
BlackHorse Golf Club
05.2022 - Current
- Implemented upselling techniques for add-ons and specialty items, driving additional revenue for the establishment.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Processed orders and sent to kitchen employees for preparation.
- Managed high-volume order requests during peak hours while maintaining accurate order fulfillment and prompt service.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Collaborated with kitchen staff to ensure timely delivery of food orders, resulting in positive feedback from customers.
- Provided courteous, friendly service while multitasking in fast-paced environment.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Maintained a clean and organized dining area for an enjoyable guest experience.
- Addressed and handled customer complaints in polite and professional manner.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
Golf Cart Attendant
BlackHorse Golf Club
02.2021 - 05.2022
- Assisted customers in entering and exiting rides, providing balance support and general directions.
- Supported clubhouse operations when needed, contributing positively to the overall guest experience.
- Used range picker to recover range balls.
- Ensured timely availability of carts for customers by promptly preparing and staging them prior to tee times.
- Cleaned rides and attractions to reduce spread of germs and bacteria.
- Improved customer satisfaction by providing exceptional service and assistance to golfers.
Education
Associate of Arts - English
Lone Star College System
Spring, TX12.2025
High School Diploma -
Bridgeland High School
Cypress, TX05.2022
Skills
- Food handling safety
- Ordering Procedures
- Food safety understanding
- Courteous Phone Demeanor
- Hospitality best practices
- Table Bussing
- Adaptable and Flexible
- Reliable and Responsible
- Guest Relations
- Strong Work Ethic
- Beverage Preparation
- Decision-Making
Timeline
Food and Beverage Server
BlackHorse Golf Club
05.2022 - Current
Golf Cart Attendant
BlackHorse Golf Club
02.2021 - 05.2022
Associate of Arts - English
Lone Star College System
High School Diploma -
Bridgeland High School
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