Olivia Silverman
Summary
Experienced leadership professional prepared to guide teams effectively. Strong focus on collaboration and achieving results, ensuring adaptability with changing needs. Proficient in project management, conflict resolution, and strategic planning. Reliable and flexible, fostering cohesive and productive team environment. I have worked diligently to educate myself on a myriad of topics that will help me to meet the challenges and demands of those companies that command responsible and accountable performance from their employees.
Overview
11
11
years of professional experience
Work History
Payer Enrollment Team Lead- Operations (Remote)
Medallion
11.2022 - Current
- Lead a team of enrollment specialists responsible for provider and facility enrollment, revalidation, and maintenance across commercial, government, and managed care payers.
- Managed end-to-end payer enrollment operations, ensuring timely submission, tracking, and completion of enrollment applications.
- Finding any gaps and blockers in the current processes to prevent errors, missed SLA, and ensure client satisfaction
- Delegate work between multiple organizations and teams, work with leadership on staffing plans and improving production quality
- Develop and implement standardized workflows and process improvements that reduce enrollment turnaround times, increase application accuracy, and minimize delays.
- Communicate directly with clients on their concerns and needs, and providing action plans
Account Specialist- (Remote)
Symplr
Bethpage, NY
04.2019 - 11.2022
- Manage credentialing and re-credentialing for multiple large medical groups using credentialing softwares to ensure all credentials are up to date for submission
- Communicate with the clients on a daily/weekly basis with what is needed to keep an optimal productivity
- Submit applications and communicate with a variety of insurances
- Delegate tasks and teach other team members any new processes
Enrollment Specialist
Sight Medical Doctors
Hauppauge, NY
10.2018 - 04.2019
- Ensured all licensure, reappointment's, certifications and all credentials of providers are were up to date
- Submit enrollment applications to payers accurately and timely
Whole Foods Whole Body Sales Associate
Whole Foods
Lake Grove, NY
08.2017 - 05.2019
- Worked in Whole Body as a Sales Associate
- Assisted customers needs by finding the right product for them, restocked and maintained the sales floor.
Administrative Assistant
Gliptone
Ronkonkoma, NY
08.2016 - 07.2017
- Assisted CEO on tasks needed such as UPS shipments, follow up with customers, filing paperwork, and front desk needs.
- Communicated with clients to ensure that product and service needs were being achieved
Doctors Assistant
Ma Jorie Ravitz DPM
Smithtown, NY
11.2015 - 08.2016
- Welcomed patients and visitors at front desk
- Assist all patients to the exam rooms with
- Stocked, cleaned and prepared all exam rooms with necessary items needed for procedures
- Maintained patient information for the Physician
Education
Associates degree -
Suffolk County Community College
High School Diploma - undefined
Smithtown High School East
01.2016
Skills
- Experienced in managing teams and delegating tasks appropriately to maximize efficiency
- Proficient in Google, Microsoft Office (Excel, Word, Outlook) and credentialing software
- Knowledgeable of medical terminology
- Leadership and a willingness to work together as a team with a strong foundation of values
- Strong interpersonal communication skills
Timeline
Payer Enrollment Team Lead- Operations (Remote)
Medallion
11.2022 - Current
Account Specialist- (Remote)
Symplr
04.2019 - 11.2022
Enrollment Specialist
Sight Medical Doctors
10.2018 - 04.2019
Whole Foods Whole Body Sales Associate
Whole Foods
08.2017 - 05.2019
Administrative Assistant
Gliptone
08.2016 - 07.2017
Doctors Assistant
Ma Jorie Ravitz DPM
11.2015 - 08.2016
High School Diploma - undefined
Smithtown High School East
Associates degree -
Suffolk County Community College
AWARDS AND VOLUNTEER WORK
- Teachers Choice Award-2016