Kandice Starr

• Managed daily swim-school operations, ensuring high-quality swim instruction and student satisfaction.
• Train, coached, and supervised swim instructors to maintain consistent teaching and safety standards.
• Provided individualized swimming instruction, monitoring student development and progress to enhance learning outcomes.
• Communicate effectively with parents regarding student performance, scheduling, and concerns.
• Address customer-service issues and help maintain strong relationships with families.
• Enforce pool safety procedures and respond appropriately to emergency situations.
• Assist with scheduling, staffing, employee development, and overall facility operations.

• Supervised and motivated sales team to consistently achieve daily and monthly sales goals.
• Provided exceptional customer service, ensuring a positive shopping experience for all customers.
• Train and coach employees on sales techniques, store policies, and customer service.
• Assist with hiring, onboarding, scheduling, and employee development.
• Manage daily store operations, including opening and closing procedures.
• Handle customer questions, concerns, and difficult situations professionally.
• Handle customer questions, concerns, and difficult situations professionally..
• Tracked sales results, identified improvement opportunities, and communicated actionable goals to staff.
• Assist the Store Manager with achieving overall store sales and operational goals.

Supervised cashier operations and coached team members to enhance service quality, handled customer transactions and resolved concerns, maintained accurate cash handling, coordinated front-counter activities, supported kitchen and front operations, ensured cleanliness and food-safety standards, and delivered fast, friendly customer service.