Olivia Somerville
Esthetician
Albuquerque,NM
Summary
Proactive and caring worker with 5 years of experience combined with communication strengths and good observational skills. Skillfully handles day-to-day activities while looking for opportunities to make a difference. Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
2
2
years of professional experience
1
1
year of post-secondary education
1
1
Certification
Work History
Daycare Teacher
Play to Learn
Albuquerque, New Mexico
04.2025 - Current
- Consulted with parents to build and maintain positive support networks and support continuing education strategies.
- Developed strong relationships with parents through regular communication about their child''s progress and needs.
- Improved classroom management by implementing clear expectations, consistent routines, and age-appropriate rewards systems.
- Engaged with children on individual basis to build positive relationships and promote learning.
- Actively encouraged children to develop their communication, problem-solving and social skills.
Crew Member
Raising Cane's Restaurants
Albuquerque, New Mexico
05.2024 - 04.2025
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Worked well with teammates and accepted coaching from management team.
- Promoted a positive work environment through effective communication and teamwork among staff members.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Trained new team members on procedures, customer service, and sales techniques.
Sales Associate
Garage Clothing Store
Albuquerque, New Mexico
05.2023 - 08.2024
- Built relationships with customers to encourage repeat business.
- Solved customer challenges by offering relevant products and services.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
Education
Esthetician License - Estiology
Aveda Institute
Albuquerque, United States 10.2024 - 04.2025
High School Diploma -
ECademy High School
Albuquerque, United States 01.2024 - 07.2024
Skills
Customer service
First aid
Friendly, positive attitude
Teamwork and collaboration
Problem-solving
Flexible and adaptable
Organization and time management
Certification
PCA SKIN Certified
Timeline
Daycare Teacher
Play to Learn
04.2025 - Current
PCA SKIN Certified
02-2025
Esthetician License - Estiology
Aveda Institute
10.2024 - 04.2025
Crew Member
Raising Cane's Restaurants
05.2024 - 04.2025
High School Diploma -
ECademy High School
01.2024 - 07.2024
Sales Associate
Garage Clothing Store
05.2023 - 08.2024
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