Olivia Southwick

Here at Chilean Orthodontics, I trained for my dental assisting license. I had many responsibilities including:

• Seating patients and conducting their appointment (braces adjustment, bonds and debonds, Invisalign delivery, etc.)
• Assisting the doctor chairside.
• Making doctor letters for external procedures.
• Scheduling appointments.
• Stock stations.
• Sterilization
• Lab work.
• Care calls and progress reports.
• Marketing
• Xrays
• iTero scans
• Intra-oral pictures
• Clean office at the beginning and end of shift
• Train new assistants.

We would see around 60 to 80 patients a day. My typical schedule was Monday through Friday, 8 a.m. to 5:30 p.m. Our two offices were located in Beverly, MA, and Nashua, NH; I worked at both locations as needed. I've done a lot of work with marketing for our company; I'm featured in many of our TikToks and other posts on social media. I also asked multiple patients a day for reviews and referrals. Another responsibility I had there was opening our Beverly office on our administrative days and taking emergency appointments and other small appointments not requiring a doctor. I was also responsible for maintaining the office's cleanliness and taking inventory.

As patients came in, I asked if they had any symptoms, had them sanitize and grab a new mask, and informed them of any updated policies.

I also had the responsibility of guiding patients to the correct entrance, or to the wing of the hospital they were looking for.

• Cashier
• Money handling.
• Sell lottery and tobacco products, and check valid IDs.
• Assist customers when needed.
• Consistently clean the store per COVID regulations.
• Prepare food and coffee.
• Scan in new inventory.
• Stock shelves
• Authorize gas pumps.
• Train new employees.
• Promotions due to high scores on "secret shopper"

• Prepare coffee and tea drinks
• Prepare food
• Clean department when done
• Ring customers

• Kept the arcade clean.
• Answer guests' questions about the hotel or water park.
• I worked as a barista in the hotel café on Sundays.
• Distributed prizes to guests for their tickets

• Cashier
• Make sure customers were satisfied with their shopping
• Flexible fulfillment
• Answer customer questions
• Monitor self-checkout