Yadira Orejel
Taylorsville,UT
Summary
Proficient in providing exceptional customer service while managing cash transactions and maintaining a clean checkout environment. Developed strategies aimed at improving customer interactions, resulting in positive feedback from customers. Handled various customer concerns, escalating complex issues as necessary to ensure swift resolution. Collaborated with team members to support store operations, demonstrating strong teamwork and communication skills.
Overview
4
4
years of professional experience
Work History
Orthodontic Assistant
Monarch Dental
West Valley City, UT
07.2025 - 11.2025
- Prepped examination rooms, sterilized equipment and instruments and maintained appropriate tray setup.
- Took x-rays, photographs, and impressions of patients' teeth and mouth.
- Taught patients strategies for boosting oral hygiene, controlling plaque, and protecting tooth enamel from long-term damage.
- Set appointments and made follow-up calls.
- Prepared patient for orthodontist and performed simple tasks such as tightening braces and conducting preliminary examinations.
- Entered patient data into computer system, adhering to strict privacy laws and maintaining high level of accuracy.
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
Receptionist
RKF Drywall
Eagle Mountain
04.2024 - 05.2025
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Coordinated with vendors for repairs and maintenance of office equipment.
- Assisted with special projects assigned by management when required.
- Monitored office supplies inventory and placed orders when necessary.
- Scheduled appointments for clients, customers, and other visitors.
- Scheduled and confirmed appointments and meetings for management team.
Cleaner
dazzled cleaning services
Salt Lake City
11.2022 - 02.2024
- Responded promptly to all customer complaints regarding cleanliness issues.
- Provided assistance with laundry services when needed.
- Stocked supplies such as soap, toilet paper, and paper towels in restrooms.
- Swept and mopped floors, vacuumed carpets, and dusted surfaces.
- Disinfected doorknobs, light switches, telephones, computers, desks and other high-touch surfaces.
- Polished furniture to remove dust and dirt buildup.
- Cleaned bathrooms, including toilets, sinks, countertops, mirrors, and floors.
- Inspected rooms for cleanliness prior to guest arrival.
- Maintained cleaning equipment and materials in a safe and sanitary working condition.
Customer Service Cashier
Panda Express Restaurant Group
South Jordan
12.2021 - 08.2022
- Conducted regular training sessions for staff on new products, services, and customer
- Developed and implemented strategies for providing excellent customer service experience.
- Answered incoming phone calls from customers regarding product availability or store locations.
- Handled customer complaints and concerns promptly, escalating complex issues to direct supervisor for quick resolution.
- Performed daily opening and closing procedures such as counting money in cash drawers and checking bank deposits against total sales receipts for accuracy.
- Maintained cleanliness of the checkout area by sweeping floors, emptying trash cans.
- Stocked shelves, racks, cases, bins, and tables with new or transferred merchandise.
- Complied with all health and safety regulations while performing job duties.
- Assisted co-workers with tasks as needed to ensure smooth operations of the store.
Education
Some College (No Degree) - Dentist Assistant
UEI College
Oceanside, CASkills
- Customer service
- Problem solving
- Health and safety
- Cash handling
- Merchandise restocking
- Order coordination
- Refund handling
- Payment collection
- Attention to detail
- Customer satisfaction
- Returns and exchanges
- Teamwork and collaboration
- Bilingual English/Spanish
- Chart updating
- Data entry
- Orthodontic care
- Instrument sterilization
- Tray organization
- X-ray processing
Timeline
Orthodontic Assistant
Monarch Dental
07.2025 - 11.2025
Receptionist
RKF Drywall
04.2024 - 05.2025
Cleaner
dazzled cleaning services
11.2022 - 02.2024
Customer Service Cashier
Panda Express Restaurant Group
12.2021 - 08.2022
Some College (No Degree) - Dentist Assistant
UEI College