Olivia Sowinski
Wall
Summary
A hardworking individual with experience in team environments and leadership positions. I am friendly and do well working with others. I am capable of building relationships, organizing systems to make them more efficient, as well as multitasking. I am committed to contributing my skills in all ways possible to create a productive environment. I have experience working in different customer facing positions, making me knowledgeable on how to generate a positive customer experience.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Front of House Manager
Sal's Custom Cleaners & Tailor Shop
06.2021 - 05.2022
- Trained and mentored new employees to maximize performance with skilled, efficient and knowledgeable team members.
- Managed all front of house operations such as filing new orders, tagging clothes, checking out customers and providing customers with their items on both tailor and dry cleaning side.
- Processed incoming garments, sorted them into categories and marked them for cleaning.
- Took payment for completed services and issued receipts with POS system.
- Resolved customer inquiries and complaints effectively.
Front of House Employee
Gee Gee's Pizza & Grill
05.2022 - 08.2022
- Looked for ways to serve without direction and regularly pitched in by cleaning up and organizing front area, replenishing condiments and napkins and bussing during busy times.
- Operated Point of Sale system efficiently to process orders and payments accurately.
- Greeted customers, took their orders, and packaging them for pick up or takeout.
- Answered phone calls, took reservations, and answered inquiries.
- Collaborated with team members to ensure timely service during peak hours, improving workflow.
Coaching Staff Member
Steps Lacrosse
07.2022 - 08.2023
- Developed practice plans tailored to individual needs as well as team development requirements.
- Managed the team and roster during games to help ensure a win.
- Provided guidance to athletes in order to help them develop their skills and achieve desired goals.
- Worked with senior coach to efficiently run the team.
- Took part in coaching club wide camps, working with players of multiple age ranges and tailoring drills to each skill set.
Receptionist
Changes Hair Salon
01.2024 - 05.2025
- Managed customer scheduling and appointment bookings using salon management software.
- Greeted clients warmly, ensuring a welcoming atmosphere upon arrival.
- Handled phone inquiries and provided accurate information regarding services and pricing.
- Coordinated with stylists to streamline client flow and reduce wait times.
- Maintained cleanliness and organization of reception area & salon to enhance client experience.
- Processed transactions efficiently, ensuring accuracy in billing and payment handling.
- Confirmed appointments, communicated with clients, and updated client records.
Retail Sales Associate
Scarlet Fever
05.2025 - Current
- Assisted customers with product selection and answered inquiries to enhance shopping experience.
- Maintained organized merchandise displays to promote sales and improve store aesthetics.
- Processed transactions efficiently using POS, ensuring accuracy in cash handling.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
Education
High School Diploma -
Hillsborough High School
Hillsborough05-2023
Bachelor of Science - Psychology
Rutgers University
New Brunswick, New Jersey, NJ05-2027
Skills
- Customer service
- Time management
- Cash handling
- Retail sales
- Store opening and closing
- Professional appearance
- Phone etiquette
- POS system operations
- Problem-solving
- Teamwork and collaboration
Certification
- Knowledgeable in CPR
Timeline
Retail Sales Associate
Scarlet Fever
05.2025 - Current
Receptionist
Changes Hair Salon
01.2024 - 05.2025
Coaching Staff Member
Steps Lacrosse
07.2022 - 08.2023
Front of House Employee
Gee Gee's Pizza & Grill
05.2022 - 08.2022
Front of House Manager
Sal's Custom Cleaners & Tailor Shop
06.2021 - 05.2022
High School Diploma -
Hillsborough High School
Bachelor of Science - Psychology
Rutgers University