Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Olivia Sowinski

Wall

Summary

A hardworking individual with experience in team environments and leadership positions. I am friendly and do well working with others. I am capable of building relationships, organizing systems to make them more efficient, as well as multitasking. I am committed to contributing my skills in all ways possible to create a productive environment. I have experience working in different customer facing positions, making me knowledgeable on how to generate a positive customer experience.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Front of House Manager

Sal's Custom Cleaners & Tailor Shop
06.2021 - 05.2022
  • Trained and mentored new employees to maximize performance with skilled, efficient and knowledgeable team members.
  • Managed all front of house operations such as filing new orders, tagging clothes, checking out customers and providing customers with their items on both tailor and dry cleaning side.
  • Processed incoming garments, sorted them into categories and marked them for cleaning.
  • Took payment for completed services and issued receipts with POS system.
  • Resolved customer inquiries and complaints effectively.

Front of House Employee

Gee Gee's Pizza & Grill
05.2022 - 08.2022
  • Looked for ways to serve without direction and regularly pitched in by cleaning up and organizing front area, replenishing condiments and napkins and bussing during busy times.
  • Operated Point of Sale system efficiently to process orders and payments accurately.
  • Greeted customers, took their orders, and packaging them for pick up or takeout.
  • Answered phone calls, took reservations, and answered inquiries.
  • Collaborated with team members to ensure timely service during peak hours, improving workflow.

Coaching Staff Member

Steps Lacrosse
07.2022 - 08.2023
  • Developed practice plans tailored to individual needs as well as team development requirements.
  • Managed the team and roster during games to help ensure a win.
  • Provided guidance to athletes in order to help them develop their skills and achieve desired goals.
  • Worked with senior coach to efficiently run the team.
  • Took part in coaching club wide camps, working with players of multiple age ranges and tailoring drills to each skill set.

Receptionist

Changes Hair Salon
01.2024 - 05.2025
  • Managed customer scheduling and appointment bookings using salon management software.
  • Greeted clients warmly, ensuring a welcoming atmosphere upon arrival.
  • Handled phone inquiries and provided accurate information regarding services and pricing.
  • Coordinated with stylists to streamline client flow and reduce wait times.
  • Maintained cleanliness and organization of reception area & salon to enhance client experience.
  • Processed transactions efficiently, ensuring accuracy in billing and payment handling.
  • Confirmed appointments, communicated with clients, and updated client records.

Retail Sales Associate

Scarlet Fever
05.2025 - Current
  • Assisted customers with product selection and answered inquiries to enhance shopping experience.
  • Maintained organized merchandise displays to promote sales and improve store aesthetics.
  • Processed transactions efficiently using POS, ensuring accuracy in cash handling.
  • Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.

Education

High School Diploma -

Hillsborough High School
Hillsborough
05-2023

Bachelor of Science - Psychology

Rutgers University
New Brunswick, New Jersey, NJ
05-2027

Skills

  • Customer service
  • Time management
  • Cash handling
  • Retail sales
  • Store opening and closing
  • Professional appearance
  • Phone etiquette
  • POS system operations
  • Problem-solving
  • Teamwork and collaboration

Certification

  • Knowledgeable in CPR

Timeline

Retail Sales Associate

Scarlet Fever
05.2025 - Current

Receptionist

Changes Hair Salon
01.2024 - 05.2025

Coaching Staff Member

Steps Lacrosse
07.2022 - 08.2023

Front of House Employee

Gee Gee's Pizza & Grill
05.2022 - 08.2022

Front of House Manager

Sal's Custom Cleaners & Tailor Shop
06.2021 - 05.2022

High School Diploma -

Hillsborough High School

Bachelor of Science - Psychology

Rutgers University