Olivia Spell

At the Three Cod Tavern, I gained foundational experience in dining etiquette and the art of waitressing. I developed a solid understanding of various popular alcoholic beverages and their ideal food pairings, allowing me to provide informed recommendations to guests. This role also deepened my knowledge of restaurant etiquette and customer service, teaching me how to create a welcoming atmosphere and prioritize customer comfort and satisfaction.

• Demonstrated excellent multitasking abilities for timely delivery of orders.
• Showcased extensive knowledge of menu items, heightened customer decision making.
• Maintained clean and organised dining area for customer comfort.
• Provided recommendations on specials or seasonal offerings for increased sales revenue.
• Executed food and drink orders accurately to improve customer satisfaction rates.
• Enhanced guest satisfaction through attentive and prompt service.

• Prepare and serve hot and cold beverages.
• Build and nurture customer loyalty by remembering personal preferences.
• Train new and junior staff members on coffee-making techniques, including grinding, steaming and latte art, along with the overall business environment.
• Cleaning the floor in between rush hours.

• Speak with alumni and student parents about making donations to Boston University.
• Raise money for scholarships and the betterment of student quality of life.
• Create long term relationships with donors.
• Take confidential information and input it into a PCI compliant system, ensuring the security of the donor's financial and personal information.

• Cleaned and sanitized coffee and food preparation areas.
• Made smoothies and juices for customers.
• Performed opening and closing shifts where I would mop the floors and clean equipment.
• Restocked fruits and vegetables.
• Moved large boxes of fruits in vegetables with incoming shipments.
• Took customer orders in person and over the phone.

• Answered questions about store policies and concerns politely and professionally, supporting positive customer experiences.
• Processed sales, exchange and refund transactions efficiently to reduce customer waiting times.
• Handled cash and card payments.
• Took customer orders as a waitress and cashier.
• Helped meet business needs by working extra shifts.