Filip ANGJELIU
Boston,MA
Summary
Dynamic professional with a proven track record at Dunkin' Donuts Franchising, excelling in customer service and team leadership. Enhanced operational efficiency through effective staff training and development, while consistently improving customer satisfaction. Skilled in money handling and problem-solving, fostering a collaborative environment that drives business growth and employee morale.
Overview
5
5
years of professional experience
Work History
Assistant Manager
Dunkin' Donuts Franchising
11.2022 - Current
- Organized team activities to ensure smooth daily functions.
- Supported management in inventory tracking using company software systems.
- Collaborated with team members to maintain high customer satisfaction levels.
- Engaged in training sessions to enhance product knowledge and service skills.
- Monitored merchandise displays for compliance with brand standards.
- Contributed to process improvement discussions, providing feedback on efficiency initiatives.
- Handled routine administrative tasks, ensuring timely communication across departments.
- Participated in staff meetings, offering insights into operational challenges and solutions.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Generated repeat business through exceptional customer service.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Increased sales through effective merchandising strategies and targeted promotions.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
- Implemented staff training programs, enhancing product knowledge and improving customer service skills.
- Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
- Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
- Monitored sales trends to adjust pricing strategies for optimal profitability.
- Conducted performance evaluations, identifying areas for development and rewarding strong performance.
- Assisted in daily operations by coordinating team schedules and workflow.
Construction
Material Handling
03.2022 - 09.2022
- Streamlined set construction processes for faster turnaround times on tight deadlines.
- Enhanced set designs by incorporating innovative construction techniques and materials.
- Enhanced door construction quality by implementing precise measurements and cutting techniques.
- Delivered tailored solutions for unique construction challenges, ensuring effective waterproofing outcomes.
- Followed instructions from construction project managers and supervisors.
- Measured materials to determine sizes and quantity required for construction project.
- Monitored residential, commercial, remodels and new construction projects.
- Assisted construction personnel with specific job tasks.
Security Officer
Patrol
03.2021 - 10.2021
- Monitored premises to ensure safety and security for all personnel and visitors.
- Conducted regular patrols to identify and report suspicious activities or security breaches.
- Assisted in emergency response procedures, ensuring swift actions during incidents.
- Utilized surveillance systems to monitor facility activities and maintain safety standards.
- Collaborated with local law enforcement during investigations to enhance security measures.
- Implemented improvements in reporting processes, enhancing incident documentation accuracy.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
Education
High School Diploma -
1o Epal Ilioupolis
Greece Athens 06.2020
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Problem-solving
- Customer relations
- Team motivation
- Staff training and development
- Staff management
- Customer relationship management
- Staff training
Languages
Greek
Full Professional
Albanian
Full Professional
English
Full Professional
Timeline
Assistant Manager
Dunkin' Donuts Franchising
11.2022 - Current
Construction
Material Handling
03.2022 - 09.2022
Security Officer
Patrol
03.2021 - 10.2021
High School Diploma -
1o Epal Ilioupolis