Olivia Spivey
Lake Worth,FL
Summary
Collaborative Key Account Manager with demonstrated success in relationship building, negotiating and developing new business within targeted and assigned accounts. Strong analytic, quantitative and technical aptitude with great attention to detail. Self-motivated, driven and adaptable with proven track record of exceeding goals.
Dynamic Account Manager offering expertise in building partnerships, retaining key accounts and enhancing profit channels. Strong leader with proficiency in growing professional network, influencing decision-makers and devising successful strategies. Collaborative and strategic team leader with robust background in customer relationship management.
Overview
11
11
years of professional experience
Work History
Key Account Sales Representative
3M Company
07.2016 - Current
- Built and maintained strong client relationships to drive business growth.
- Secured high-value accounts through consultative selling, effective customer solutions, and promoting compelling business opportunities.
- Facilitated strategic meetings with key stakeholders to understand customer needs and develop action plans.
- Developed thorough understanding of key clients' needs and requirements to prepare customized solutions.
- Created sales forecasts to target daily, monthly and yearly objectives.
- Developed and delivered presentations to key customers to position products and services.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Achieved or exceeded company-defined sales quotas.
- Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
Sales Support Analyst
Night Owl SP, LLC
10.2014 - 07.2016
- Developed accurate sales forecasts by analyzing sales feedback and wrote reports for senior leadership.
- Applied sales forecasting techniques and strategic planning to verify sales and profitability of products, lines and services.
- Gathered, organized and analyzed data, resolved discrepancies and modeled information.
- Reviewed contracts for accuracy and validity of cost and quote information, contacting customers directly to resolve issues when appropriate.
- Developed tools and processes to help improve operational efficiency and enhance sales team productivity.
- Created models to forecast and predict quantitative and comparative evaluations of various business solutions.
Associate Category Merchant
Office Depot Inc
02.2014 - 09.2014
- Attended core set meetings and participated in floor sets.
- Pulled samples and produced reports.
- Determined clothing markdowns with merchant and planner and noted price changes on tags.
- Coordinated training, signage, contests and other initiatives with merchant team and store support.
Category Assistant
Office Depot Inc
10.2012 - 02.2014
- Identified appropriate marketing channels and target customers for campaigns.
- Created customized marketing materials to increase product awareness.
- Wrote engaging and successful marketing, advertising, and website copy.
- Researched and evaluated potential new markets and products.
Education
Bachelor of Science - Advertising
Florida State University
Tallahassee, FL05.2011
Skills
- Software Improvements
- Profit Target Achievement
- Growth Portfolios
- Lead Generation
- Account Presentations
- Customer Interaction
- Cross-Functional Collaboration
- Sales Negotiation
- Customer Inquiries
- Business Development
- Profit Margins
- Stakeholder Relationship Management
- Client Satisfaction
- Customer Needs Assessments
- Client Correspondence
- Sales Quota Achievement
- Revenue Generation
- Promotions and Marketing Strategies
- Team Management
- Strategic Selling
- Account Management
- Category Growth
- Presentation Development
- Opportunity Identification
- Business Strategies
- Quarterly Forecasting
- Promotional Campaigns
Leadership
TOPSoccer Volunteer
Timeline
Key Account Sales Representative
3M Company
07.2016 - Current
Sales Support Analyst
Night Owl SP, LLC
10.2014 - 07.2016
Associate Category Merchant
Office Depot Inc
02.2014 - 09.2014
Category Assistant
Office Depot Inc
10.2012 - 02.2014
Bachelor of Science - Advertising
Florida State University
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