Olivia Steeby
Petsmart
Waterford,MI
5
years of professional experience
Dedicated groomer with animal handling expertise and strong customer service skills. Proven ability to enhance client satisfaction through personalized pet care and effective communication.
Work History
Groomer
3 Years 4 Months- Performed breed-specific grooming techniques to enhance pet appearance and comfort.
- Utilized grooming tools and equipment to ensure safe and efficient grooming processes.
- Educated pet owners on proper pet care and maintenance between grooming sessions.
- Enhanced customer satisfaction through personalized service and attention to pet needs.
- Collaborated with veterinary staff to identify health issues affecting pets' coat conditions.
- Certified to bathe and groom cats
Team Lead Trainer
1 Year 6 Months- Implemented onboarding processes that increased training efficiency and reduced time to competency for new hires.
- Developed training materials and resources to enhance employee learning and performance.
- Conducted training sessions for new team members, ensuring adherence to company standards and protocols.
- Monitored team performance, providing feedback to improve service quality and customer satisfaction.
Education
High School Diploma
Skills
Animal handling expertise
Teeth cleaning
Nail trimming and filing
Hair mat removal
Pet dental care
Grooming techniques
Kennel cleaning and sanitation
Customer service
Problem-solving
Multitasking
Timeline
Groomer
Petsmart
04.2023 - CurrentRead More
Team Lead Trainer
Panera Bread
09.2021 - 03.2023Read More
Troy Athens
High School Diploma
Read More