Olivia Stefl
Milwaukee,WI
Summary
Enthusiastic student pursing a degree in Communication with a minor in American Sign Language. Excellent attention to details, strong leadership, interpersonal and communications skills. Ability to work well independently with minimal instructions and a strong team player.
Overview
4
4
years of professional experience
Work History
Hospitality Associate Manager
Summerfest
05.2023 - Current
- Identified and resolved customer complaints concerning food
- Managed staff to cover all areas of the venue
- Collaborated with team to ensure smooth service for all guest
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Motivated staff to perform at peak efficiency and quality.
Barista
Target/Starbucks
12.2022 - 07.2024
- Controlled line and crowd with quick, efficient service.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
Server
Margaritas
04.2022 - 12.2023
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
Server
Club Chalet
05.2021 - 04.2022
Snowboard Instructor
Granite Peak Ski Resort
11.2020 - 04.2021
- Utilized variety of snowboarding and ski techniques to impart knowledge and customized instruction to individual skill levels.
- Demonstrated snowboarding techniques based on established course framework and student ability levels.
- Coordinated classes and assisted around the mountain to ensure safety at all times
- maintain great client experience, working with a diverse group of people
Education
Bachelor of Science - Communication And ASL
University of Wisconsin, Milwaukee
Milwaukee, WI05-2026
High School Diploma -
Notre Dame Academy
Green Bay05-2022
Timeline
Hospitality Associate Manager
Summerfest
05.2023 - Current
Barista
Target/Starbucks
12.2022 - 07.2024
Server
Margaritas
04.2022 - 12.2023
Server
Club Chalet
05.2021 - 04.2022
Snowboard Instructor
Granite Peak Ski Resort
11.2020 - 04.2021
Bachelor of Science - Communication And ASL
University of Wisconsin, Milwaukee
High School Diploma -
Notre Dame Academy
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