Olivia Stevens
Portland,OR
Summary
Customer service professional with extensive experience across various industries, particularly in food and beverage. Proven track record in E-Commerce, order management, supply chain, logistics, event planning, marketing, sales, and project management. Expertise in managing high volumes of inbound calls while maintaining strong customer relationships. Proficient in CRM systems with exceptional active listening and multitasking skills.
Overview
8
8
years of professional experience
Work History
Brewery Sales Representative
Boston Beer
09.2025 - Current
- Represented the Boston Beer Company by promoting brand presence and product awareness in retail and on-premise locations.
- Built and maintained relationships with retailers and distributors, ensured proper merchandising and product placement, and supported sales initiatives through tastings, events, and in-market activation.
- Communicated brand knowledge effectively, monitored inventory and displays, and upheld company standards to drive sales and visibility.
Customer Service Team Lead & Ecommerce Specialist
Salt & Straw Ice Cream
10.2023 - 09.2025
- Provided customer service across multiple channels, ensuring guests receive timely, accurate, and empathetic support.
- Managed order fulfillment processes for eCommerce, wholesale, and internal requests, collaborating with fulfillment partners to maintain efficiency and accuracy.
- Acted as a manager during working hours, providing guidance and training to team members and acting as a liaison/SME for other departments and partners.
- Other duties include managing KPIs for CX and Ecomm, processing order changes and refunds, and supporting bulk and internal orders.
- Contributed to process improvements, internal communications, and third-party delivery resolution to enhance the overall guest experience and drive business growth.
Shop Shift Lead
Salt & Straw Ice Cream
07.2021 - 10.2023
- Serving for Salt & Straw Ice Cream which includes scooping and sampling for customers, running the register, making waffle cones, cleaning, and washing dishes, making milkshakes, and providing excellent customer service.
- Promoted to shift lead which included managing the team during and after business hours, counting the till, locking, and closing the shop, and overseeing team member conflicts.
Server
The Hoxton
09.2019 - 11.2020
- Worked as a host, runner, and server at Tope, Lovely Rita, and 2NW5, all three restaurants/bars in The Hoxton Hotel.
- Duties included seating guests, clearing & setting tables, serving guests, running food and drinks, and assisting bartenders on busy nights.
- Assisted with weddings and other special events.
Annual Giving Supervisor
Lewis & Clark College
11.2017 - 05.2019
- Worked in the college’s Annual Giving Department, engaging alumni and parents of current students through outbound calls to discuss their college experience, share updates on campus events and initiatives, and solicit philanthropic support.
- Earned promotion to a supervisory role, which included leading shifts, conducting interviews and hiring new callers, participating in weekly leadership meetings, and overseeing team performance during work hours.
Education
BA - Psychology
Portland State University
Portland, OR01.2022
Skills
- Inventory management
- Customer relationship management
- Effective communication
- Problem solving
- Team leadership
- Performance metrics
- Conflict resolution
- Process improvement
- Field sales
- B2B and B2C sales
- E-commerce management
- KPI management
- NetSuite administration
- Knowledge of eCommerce platforms
Timeline
Brewery Sales Representative
Boston Beer
09.2025 - Current
Customer Service Team Lead & Ecommerce Specialist
Salt & Straw Ice Cream
10.2023 - 09.2025
Shop Shift Lead
Salt & Straw Ice Cream
07.2021 - 10.2023
Server
The Hoxton
09.2019 - 11.2020
Annual Giving Supervisor
Lewis & Clark College
11.2017 - 05.2019
BA - Psychology
Portland State University