Open To Work
Reagan Gatz
Hospitality
Wadsworth,OH
Summary
Versatile Bar Manager skilled at overcoming challenges and streamlining operations. Transforms deficient operations into successful enterprises. Motivational leader and problem solver who can implement an independent approach to handling high-volume customer interactions. Reliable individual proudly offering 8 years of experience fostering repeat customers through consistent, professional service. Skilled in designing profitable drink menus, handling cash sales and managing bar inventory. Dedicated to creating inviting, positive environment for both guests and staff.
Overview
9
9
years of professional experience
4
4
Executed Seasonal Drink Menus
Work History
Brewery & Event Center Bar Manager
Blue Heron Brewery
Medina, OH
04.2023 - 04.2026
- Oversaw daily bar operations, ensuring compliance with health and safety regulations.
- Managed inventory levels weekly, optimizing stock rotation and minimizing waste.
- Coordinated and communicated with multiple beverage distributors weekly to ensure stock.
- Trained and mentored staff on beverage preparation, customer service standards and maintenance tasks to ensure a positive and safe environment for guests and staff.
- Developed seasonal drink menus, enhancing customer engagement and satisfaction.
- Assisted guests personally by recommending flavor profiles to their personal preference.
- Earned praise during my time as a server, bartender and bar manager online through 5-star customer reviews. Thus contributing positively to companies reputation.
- Earned praise online through customer reviews for apparent great bar chemistry with fellow bartenders.
- Earned praise from my superiors for my uptick of guests interaction and beverage sales as a direct result of my crafted beverage menus.
- Developed promotional drinks weekly for concert night events. Tailoring the drinks to represent the band performing while engaging customer attention.
- Facilitated and adjusted operations to accommodate concert night volume of up to 2000 people.
- Utilized PosterMyWall application to develop weekly promotional marketing posters to highlight event night cocktails, while also promoting venue and artist.
- Analyzed customer feedback to refine service delivery and product offerings.
- Closed out cash register and prepared cashier report at close of business.
- Created a welcoming atmosphere, fostering a loyal customer base and high volume repeat business.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Maintained high standards of customer service by staying up to date on bar and menu options and providing effective food recommendations for guests.
- Updating system daily to reflect accurate inventory of drinks/specials to communicate between staff to guests.
- Updated company website to reflect the inventory of rotating beer taps and seasonal cocktails.
- Collaborated with team members to design a streamlined system for order entry on their terminals.
- Fostered a positive team environment, promoting collaboration and high performance among staff.
- Supported management by taking full responsibility for building operations during designated days.
- Advanced through ranks from server to lead bartender, culminating in bar manager position to enhance operational efficiency.
- Created detailed seasonal drink prep lists for my team to ensure understanding and competence for every staff member.
- Curated a detailed opening and closing list for staff to ensure and maintain a prideful clean environment.
- Organized group staff meetings to review new menus and maintain service standards.
- Facilitated group workdays to ensure timely installation and removal of holiday equipment and decorations.
- Coordinated with our head of banquets to discuss cocktail batching techniques to reduce beverage costs and ensure a quicker delivery of drinks to guests during events of up to 300 people.
- Advocated for my staff to ensure a healthy and safe environment for all.
- Tracked and analyzed employee tips to determine equitable tip-out percentages for support staff.
Autism Behavioral Therapist
KidsLink
Streetsboro, OH
09.2022 - 04.2023
- Developed and implemented individualized behavior intervention plans for children with autism overseeing 3 individual patients directly.
- Collaborated with multidisciplinary teams to assess client needs and progress.
- Trained on effective behavioral strategies through applied behavioral analysis standards.
- Conducted regular evaluations and daily data collection tools to monitor treatment effectiveness and adjust plans accordingly.
- Assisted with individual transportation and behavioral de-escalation through ABA and MCCP training.
- Established positive relationships with clients, fostering trust and engagement in therapy.
- Implemented prescribed behavioral skills training to reduce problem behavior.
- Advocated for clients' needs within educational settings, ensuring appropriate resources are provided.
- Enhanced communication skills for clients with autism through the use of visual aids and social stories.
- Maintained accurate documentation of session notes, treatment plan updates, and progress reports for effective communication with team members.
- Utilized crisis intervention techniques when necessary to ensure the safety of clients, staff, and families.
- Updated parents and caregivers on client progress.
- Conducted functional behavior assessments to identify triggers and develop effective intervention strategies.
- Identified, recorded and enlisted data for prescribed personal hygiene training regimen.
- Maintained clean, safe and organized work environment to facilitate therapeutic treatment.
- Handled clients safely and appropriately to minimize risk of physical injury.
- Assisted children with daily living skills such as toileting, dressing, and feeding for increased independence.
- Attended training to acquire and maintain technical knowledge.
- Maintained client confidentiality to protect patient privacy.
Apprentice Carpenter
Express Employment Professionals
Wadsworth, OH
07.2022 - 09.2022
- Constructed frameworks and structures using various hand and power tools.
- Assisted in installing doors, windows, and cabinetry with attention to detail.
- Maintained a safe work environment by adhering to safety protocols and regulations.
- Collaborated with team members to complete projects efficiently and on schedule.
- Assisted with movement of materials and equipment to job sites.
- Kept job site cleaned up properly and all debris disposed of in respective containers.
- Cut materials according to specifications in preparation for installation.
- Completed projects with precision by accurately measuring, cutting, and assembling wood components according to specifications.
- Contributed to a positive work environment by maintaining open communication channels with team members and fostering professional relationships.
- Used a wet-saw to cut pieces to precise accuracy for installation.
Server/Waiter
The Workz
Cuyahoga Falls, OH
03.2022 - 07.2022
- Operated Toast handheld devices to facilitate sales transactions.
- Maintained accurate orders through effective use of technology.
- Fostered a positive atmosphere for employees and guests through proactive engagement.
- Memorized and processed orders to enhance service efficiency.
- Facilitated crowd management during peak band nights to ensure smooth hospitality operations.
- Pre-authorizing credit cards and ensuring sales are kept during entertainment nights when guests are able to get up frequently/freely
- Executed extensive on-foot duties for over 8 hours to ensure operational efficiency.
- Delivered food and alcoholic beverages to patrons with attention to detail and service excellence.
- Executed upselling strategies for food, beverages, and entertainment offerings.
- Assisted in maintaining cleanliness by wiping tables and organizing workstations. Contributed to a tidy environment through consistent cleaning efforts.
- Managed logistics and service delivery for private parties, focusing on personalized catering for groups of 10 to 40 guests.
- Operated through daily activities at restaurant and entertainment center to enhance guest experiences.
- Trained new employees on operational procedures and customer engagement techniques.
- Collaborated with kitchen staff to ensure timely food delivery and order accuracy.
- Multitasking efforts towards diners and consistent side work to enhance personal efficiency.
- Efficiently managed multiple tables, prioritizing tasks in fast-paced environment.
Assistant Restaurant Manager
Pub Bricco
Akron, OH
02.2021 - 05.2022
- Progressed from server to assistant manager within months, demonstrating rapid career advancement and leadership skills.
- Praised for my repeated positive customer reviews online, contributing to company reputation.
- Created comprehensive floor plans to enhance employee collaboration and productivity.
- Conducted comprehensive inventory of alcohol stock.
- Creating fun incentives to help the server's up-sell product based on inventory.
- Designed and implemented decor strategies to create an inviting atmosphere for patrons.
- Managing labor % on the clock
- Oversaw employee clock-out procedures at end of shifts.
- Assisted in organizing and coordinating parties and banquets. Supported event setup and breakdown activities.
- Maintaining a positive attitude throughout staff
- Helping the servers, bartenders and kitchen staff with tasks on the floor when needed
- Knowledge of the beer, liquor, wine and food menus.
- Updating specials and communicating the updates to the employees.
- Keeping track of the tips everyone receives and adding them to their payroll at the end of the night.
- Oversaw counting of bar drawers to ensure accurate inventory management.
- Trained and mentored staff on customer service standards and operational procedures.
- Immediately resolved issues with patrons by employing careful listening and communication skills.
- Supervised daily restaurant operations, ensuring compliance with health and safety regulations.
- Supervised all areas of restaurant to keep it clean and well-maintained.
- Enhanced customer satisfaction by addressing and resolving complaints promptly and professionally.
Server/Waiter
The Galaxy Restaurant
Wadsworth, OH
11.2020 - 05.2021
- Coordinated service for more than 20 tables daily, maintaining high standards of hospitality while maintaining a high-pace, high-volume environment.
- Maintained positive customer dining experience by accurately processing food and drink orders.
- Oversaw bar and patio service during high-demand periods, maintaining quality standards and customer satisfaction.
- Delivered exceptional customer service, ensuring satisfaction and repeat business.
- Managed financial transactions and cash handling processes.
- Trained new servers on menu knowledge, service standards, and operational procedures.
- Monitored dining area for cleanliness and guest needs, enhancing overall experience.
- Contributed to team success by consistently working long shifts during peak periods.
- Managed high-stress situations with composure and strategic problem-solving.
- Assisted customers in selecting appropriate liquors, beers, and wines. Provided recommendations based on customer preferences.
- Facilitated banquet service to enhance event experience and maintain high standards.
- Executed large-scale holiday banquet service operations.
Server
Bob Evans Restaurants
Wadsworth, OH
08.2019 - 11.2020
- Contributed to efficient service by promptly delivering food and beverages.
- Assisted in stocking shelves to maintain product availability. Supported inventory management by organizing stock in designated areas.
- Assisted in merchandise sales and carry-out food order training to oncoming staff.
- Achieved high customer satisfaction through effective food delivery and presentation.
- Enhanced dining experiences by ensuring prompt service.
- Improved operational efficiency by collaborating with kitchen and service teams.
- Oversaw salad preparation processes to ensure quality and freshness. Ensured customer satisfaction by tailoring each salad to guests specific needs.
Hostess
The Galaxy Restaurant
Wadsworth, OH
08.2018 - 06.2019
- Welcomed customers upon arrival and departure to enhance their experience.
- Assisted customers with ticket purchases in-person and via phone. Facilitated smooth transactions for clients seeking event access.
- Assisted in managing reservations and seating arrangements. Supported guests in securing preferred dining times. Ensured smooth seating transitions for incoming patrons.
- Mastered OpenTable and POS systems to enhance operational efficiency and training to new employees.
- Executed table bussing operations to maintain cleanliness and enhance dining experience if needed during peak service.
- Assisted in setting up greeting tables with beverages and bread items. Supported team in maintaining a welcoming atmosphere and assisting servers when peak hours increased patron volume.
- Maintained guests positive atmosphere while multitasking bakery market sales and espresso making.
- Trained for carry-out food and beverage orders.
- Facilitated guest services and event management for high-capacity banquets, enhancing overall attendee experience for 1000+ attendees daily.
- Facilitated exceptional dining experiences in both patio sports bar and fine dining settings.
Ice Cream Server
Bidingers
Wadsworth, OH
07.2017 - 08.2018
- Recorded and confirmed customer orders to ensure timely order fulfillment.
- Making change quickly and precisely to keep customers engaged and in line.
- Mastered menu items and pricing to enhance service efficiency.
- Maintained consistent and accurate portion sizes in correlation with their weight/sizing.
- Assisted in maintaining cleanliness and organization of workspaces. Supported inventory management by restocking supplies as needed.
- Executed efficient dishwashing operations to maintain cleanliness and hygiene standards.
Education
High school diploma -
Wadsworth High School
Wadsworth, OH05-2020
Skills
- Customer relationship building
- Conflict resolution and problem solving
- Outgoing positive personality
- Guest interaction
- Inventory management
- Bar management
- Responsible alcohol service
- Staff Training and mentoring
- Customer service
- Team leadership
Accomplishments
- Invited to the Canton Football Hall of Fame to meet president Jim Porter to discuss techniques to elevate their bar program.
- Improved team productivity with morale-boosting incentives.
- Streamlined point of sales system layout, leading to increased efficiency in order processing.
- Crafted seasonal menus with ingredients, photos and comprehensive build tactics for 10 drinks/season.
- Having my drinks highlighted alongside our food menu during a NewDayCle news segment.
Certification
Food Handler Certification
Languages
English
Native or Bilingual
French
Limited Working
Interests
- Enjoy participating in hiking with my dog for overall physical and mental well-being
- Enjoy hobbies that combine physical activity with outdoor exploration
- Yoga
- Mindfulness Practices
- Enjoy creating and following travel blogs and vlogs
- I utilize social media to share my new adventures and avenues I am experiencing
- I have a passion for photography and videography
- Getting involved in local advocacy groups to promote positive change in the community
- Sharing recipes, cooking tips, and culinary experiences through blogs and social media platforms
- I like trying new recipes and food trends
Quote
The real test is not whether you avoid this failure, because you won’t. It’s whether you let it harden or shame you into inaction, or whether you learn from it; whether you choose to persevere.
Barack Obama
Portfolio
FEATURED
Concert Series Drink Promotion #2
Concert Series Drink Promotion #1
Browns NFL Drink Promotion
Work Preference
Work Type
Part TimeFull TimeContract WorkGig WorkInternshipTimeline
Brewery & Event Center Bar Manager
Blue Heron Brewery
04.2023 - 04.2026
Autism Behavioral Therapist
KidsLink
09.2022 - 04.2023
Apprentice Carpenter
Express Employment Professionals
07.2022 - 09.2022
Server/Waiter
The Workz
03.2022 - 07.2022
Assistant Restaurant Manager
Pub Bricco
02.2021 - 05.2022
Server/Waiter
The Galaxy Restaurant
11.2020 - 05.2021
Server
Bob Evans Restaurants
08.2019 - 11.2020
Hostess
The Galaxy Restaurant
08.2018 - 06.2019
Ice Cream Server
Bidingers
07.2017 - 08.2018
High school diploma -
Wadsworth High School