Olivia Sullivan
Virginia Beach,Virginia
Summary
Dynamic professional with extensive experience in operations management and customer service, notably at Mindful Builds LLC. Proven track record in enhancing project efficiency and client satisfaction. Skilled in financial management and adept at multitasking, fostering strong client relationships while driving sustainable growth. Committed to delivering exceptional results through effective communication and attention to detail.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Notary Public
Notary of Va
Virginia Beach, VA
08.2025 - Current
- Administered notarization services for a variety of legal documents, ensuring compliance with state regulations.
- Facilitated the execution of affidavits, power of attorney agreements, and real estate documents with precision.
- Maintained accurate records of notarizations and client transactions to adhere to legal standards.
- Guided clients through complex legal processes, enhancing their understanding of requirements and procedures.
- Administered oath to document signers to obtain affirmation of truth.
- Examined documents for accuracy, completion and compliance before notarizing.
Small Business Co-Owner
Mindful Builds Llc
Virginia Beach
01.2023 - Current
- Developed and implemented operational strategies to enhance project efficiency and client satisfaction.
- Managed budgeting and financial forecasting to ensure sustainable growth and profitability.
- Cultivated strong client relationships through personalized service and effective communication.
- Oversaw team performance, providing mentorship and promoting professional development among staff.
- Managed day-to-day operations of the small business, overseeing personnel schedules and handling customer inquiries as needed.
- Managed financial aspects of the business, including budgeting, bookkeeping, and tax preparation.
Property Manager
Personal
Virginia Beach & Norfolk, Va.
12.2020 - Current
- Managed property operations, ensuring compliance with local regulations and standards.
- Oversaw tenant relations, addressing concerns and enhancing satisfaction through effective communication.
- Coordinated maintenance requests, streamlining processes for timely resolutions and improved service delivery.
- Developed budgets and forecasts, optimizing resource allocation to maximize property profitability.
- Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
- Oversaw lease agreements from inception to termination, ensuring compliance with local regulations and protecting the interests of both landlords and tenants.
- Maintained original leases and renewal documents in digital and hardcopy format for property management office.
- Streamlined rent collection processes, reducing late payments and improving overall revenue generation.
Airbnb Host Management
Airbnb
Virginia Beach
12.2020 - 12.2022
- Managed guest communications, ensuring timely responses and high satisfaction ratings.
- Optimized property listings using SEO techniques to enhance visibility and attract bookings.
- Coordinated cleaning and maintenance schedules to maintain property standards and guest expectations.
- Developed personalized welcome experiences, enhancing guest engagement and loyalty.
- Implemented pricing strategies based on market trends, maximizing occupancy rates and revenue generation.
- Analyzed guest feedback to identify areas for improvement, driving continuous enhancement of service quality.
- Ensured a clean and welcoming environment by conducting thorough inspections and addressing maintenance issues in a timely manner.
- Resolved conflicts or miscommunications promptly and professionally, maintaining positive relationships with guests even in challenging situations.
Server
Tortugas Cafe & Tiki Bar
Virginia Beach, VA
04.2017 - 09.2020
- Provided exceptional customer service in fast-paced dining environment.
- Assisted in menu knowledge and food pairing recommendations for guests.
- Maintained cleanliness and organization of dining area to ensure guest satisfaction.
- Collaborated with kitchen staff to expedite food delivery during peak hours.
- Handled cash and processed payments accurately, ensuring financial integrity.
- Trained new servers on service standards and restaurant procedures effectively.
- Managed multiple tables efficiently while maintaining high service quality standards.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Education
No Degree - General Education W/ Minor in Psychology
Tidewater Community College
Virginia Beach Completed -
Advanced School of Real Estate
Online Currently Enrolled -
Cape School
Online 05.2026
Skills
- Social media marketing
- Sales management
- Operations management
- E-commerce management
- Customer service
- Driven and determined
- Verbal and written communication
- Attention to detail
- Task delegation
- Bookkeeping
- New business development
- Financial management
- Multitasking Abilities
- Excellent communication
- Organizational skills
- Team collaboration
- Active listening
- Adaptability and flexibility
Certification
-Alcohol seller Va
-Food Handler Va
-Fair Housing Va
-Notary Public Va
Refernce’s
-Rebeckah Snowa (706) 326-6623
-Tyson Lord (757) 615-0725
-Michael Mayorga (757) 389-1086
-Claudia Gomez (202) 809-6429
Timeline
Notary Public
Notary of Va
08.2025 - Current
Small Business Co-Owner
Mindful Builds Llc
01.2023 - Current
Property Manager
Personal
12.2020 - Current
Airbnb Host Management
Airbnb
12.2020 - 12.2022
Server
Tortugas Cafe & Tiki Bar
04.2017 - 09.2020
No Degree - General Education W/ Minor in Psychology
Tidewater Community College
Completed -
Advanced School of Real Estate
Currently Enrolled -
Cape School