- I enjoy helping others and giving back to the community
- Enjoy hobbies that combine physical activity with outdoor exploration
- Music
- Gym Workouts
- Youth mentor, providing guidance and support to empower the next generation of leaders
Olivia Surrency
Orlando,FL
Summary
Dynamic and results-oriented professional with extensive experience in the hospitality sector, notably at Picasso's. Excelled in enhancing customer service and streamlining operations, demonstrating exceptional multitasking and team collaboration skills. Proven track record in improving service quality through effective feedback implementation and POS software proficiency, ensuring outstanding guest experiences.
Overview
4
4
years of professional experience
Work History
Host/Busser
Picasso's
04.2024 - 08.2024
- Managed reservations to optimize seating and minimize wait times.
- Enhanced atmosphere with attentive service and personalized attention.
- Facilitated communication between kitchen and front-of-house to streamline service.
- Implemented feedback mechanisms to continuously improve service quality.
Server
Jeremiah's Italian Ice
10.2021 - 08.2023
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served product promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Cashier
Natural Greens Gyro & Salads
09.2020 - 12.2020
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
Associate of Arts - Business Administration And Management
Valencia College
Orlando, FL05-2027
High School Diploma -
Creekside High School
St Johns, FL05-2023
Skills
- Customer service
- Team collaboration
- Multitasking proficiency
- Effective time management
- Team player mentality
- POS software
Accomplishments
- Achieved an All-State medal by completing my soccer season undefeated with accuracy and efficiency.
Interests
Timeline
Host/Busser
Picasso's
04.2024 - 08.2024
Server
Jeremiah's Italian Ice
10.2021 - 08.2023
Cashier
Natural Greens Gyro & Salads
09.2020 - 12.2020
Associate of Arts - Business Administration And Management
Valencia College
High School Diploma -
Creekside High School
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