Olivia Swall
Green Cove Springs
Summary
Professional in automotive service industry with proven expertise in managing customer interactions, diagnosing vehicle issues, and coordinating repairs. Strong focus on teamwork and delivering results ensures reliability and adaptability in dynamic environments. Skilled in communication, problem-solving, and technical understanding of automotive systems. Known for fostering collaborative relationships and driving customer satisfaction.
Overview
7
7
years of professional experience
Work History
Service Advisor
Caliber Collision
09.2021 - Current
- Assisted customers in understanding repair processes and timelines, enhancing overall service experience.
- Coordinated with technicians to ensure timely completion of vehicle repairs, maintaining operational efficiency.
- Managed customer inquiries, providing accurate information about services and resolving issues promptly.
- Developed and maintained relationships with clients, fostering trust and encouraging repeat business.
Shift Manager
Skate Station Funworks
05.2019 - Current
- Supervised daily operations, ensuring adherence to safety and quality standards.
- Trained and mentored team members on effective workflow practices.
- Implemented process improvements that enhanced operational efficiency.
- Resolved customer inquiries and concerns with a focus on service excellence.
- Trained and mentored new employees to maximize team performance.
- Kept employees operating productively and working on task to meet business and customer needs.
Education
High School Diploma -
Atlantic Coast High School
Jacksonville, FLSkills
- Customer service
- Computer skills
- Multitasking and organization
- Vehicle assessment
- Strong work ethic
- Service estimates
- Performance goals
- Quality inspection
Timeline
Service Advisor
Caliber Collision
09.2021 - Current
Shift Manager
Skate Station Funworks
05.2019 - Current
High School Diploma -
Atlantic Coast High School