Olivia Swartzendruber
Midland,Michigan
Summary
Experienced cook with a track record of enhancing customer satisfaction through meticulous food preparation and strong multitasking skills at Us Coney and Cone. Specializes in safe food handling and exceptional customer service, consistently delivering high-quality meals under pressure. Expert in kitchen efficiency and cleanliness, significantly contributing to a positive dining experience.
Overview
6
6
years of professional experience
Work History
Cook
Us Coney and Cone
Midland, MI
07.2023 - Current
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
- Prepared food items in compliance with recipes and portioning control guidelines.
- Managed time by organizing and prioritizing kitchen duties to prepare and serve food quickly.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
- Took food orders from cashiers and cooked items quickly to complete order items together and serve hot.
- Created identical dishes numerous times daily with consistent care, attention to detail, and quality.
- Maintained well-stocked stations with supplies and spices for maximum productivity.
- Communicated closely with servers to fully understand special orders for customers.
Dietary Aide
Colonial Villa
Midland, MI
08.2022 - 06.2023
- Kept all kitchen areas clean, tidy and free of hazards.
- Served meals to residents in accordance with established schedules and dietary procedures.
- Washed plates, cups, serving, and eating utensils and kitchen equipment in commercial dishwasher.
- Coordinated with other dietary aides and kitchen staff to ensure efficient workflow and timely delivery of meals, contributing to a smooth-running operation.
- Cleared tables and removed dishes, trays, and utensils from dining room to dishwashing area.
- Added food items, beverages, and utensils to trays and immediately delivered to correct rooms.
- Ensured food safety compliance through proper storage, handling, and sanitation procedures, minimizing risk of contamination or illness.
- Arranged tray and or table settings with proper tableware, condiments, and tray card.
- Maintained strict levels of cleanliness for tables, floors, and prep areas.
Hostess
Lucky's Steakhouse
Midland, MI
08.2020 - 10.2021
- Answered customer questions about hours, seating, and menu information.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Proactively assisted servers during busy times, helping to expedite food delivery and maintain high levels of guest satisfaction throughout their meal.
Dish Washer
Village Inn Sports Bar& Grill
Linwood, MI
07.2018 - 08.2019
- Kept kitchen areas neat and clean by removing trash and organizing supplies.
- Followed supervisor instructions to complete tasks on time.
- Kept work area clean, dry, and free of debris to prevent incidents and accidents.
- Kept dishes, utensils and glassware clean and rotated following safety standards set by restaurant.
Education
Home Schooled
Midland, MISkills
- Cleaning and organization
- Strong attention to safe food handling procedures
- Customer Service
- Food handling
- Food Preparation
- Frying
- Sanitation
- Supply Restocking
Timeline
Cook
Us Coney and Cone
07.2023 - Current
Dietary Aide
Colonial Villa
08.2022 - 06.2023
Hostess
Lucky's Steakhouse
08.2020 - 10.2021
Dish Washer
Village Inn Sports Bar& Grill
07.2018 - 08.2019
Home Schooled