Olivia Taylor
Terrell,TX
Summary
Excellent Claims Analyst successful at handling high workload volumes. History of hard work and dedication to achieve and exceed given expectations. Expert salesperson and team leader. Accomplished in achieving demanding sales and customer satisfaction targets. Well trained in giving team members a hand when in need. Persuasive communicator and multi-tasker with proven planning and relationship-building abilities.
Overview
16
16
years of professional experience
Work History
Claims Analyst
UnitedHealth Group
Terrell, TX
11.2022 - Current
- Maintained strict confidentiality with all personal data as per company guidelines.
- Managed high-volume caseloads, prioritizing tasks to ensure timely completion of all claims.
- Maintained compliance with industry regulations and company policies while managing sensitive client information and
- Reduced claims processing time by implementing efficient analytical techniques
- Applied excellent team building skill's assisting with various projects within my team
- Assisted team members with various issues within the working day-to-day system
- Excelled in showing leadership assisting in many projects across my area of business
Technical Support
Kelly Services
Remote
10.2019 - 08.2022
- Helping customers resolve any issues with Apple products IPhone IPad etc
- Over the phone customer technical support
- Providing the customer with an excellent experience
- Worked seamlessly assisting customers in a timely manner
- Attained knowledge in working with the OS family, Bomgar etc
Account Manager
OnviSource Inc.
Plano, TX
07.2015 - 12.2017
- Achieved client loyalty through consistent quality, productivity, service and proactive management
- Optimized profitability by developing pipeline of over 100 prospects using multiple research, referral and sales strategies
Head Cake Decorator
Tom Thumb
Dallas, TX
04.2012 - 08.2015
- Took custom orders from clients and provided accurate quotes
- Produced frostings and creams for cakes and other edibles
- Performed inventory and ordered more supplied and ingredients
- Boxed, weighed and wrapped cakes and other bakery products to prepare for pickup
- Designed cakes and cake decorations for all events
- Cleaned display cases, utensils and working spaces to ensure sanitary work environment
- Assisted customers with planning cake vision, including color, theme and size
- Handled cash, credit card and check transactions
Bakery Clerk/Cake Decorator
Albertsons
Grand Prairie, TX
08.2009 - 04.2012
- Assisted bakers in retrieving supplies from storage areas to keep bakery operations smooth and efficient during high-volume periods
- Processed bakery sales transactions for more than 20 customers per day using POS system
- Trained new bakery employees to use POS system to document orders, process payments and check progress for customers
- Greeted incoming patrons, offered menu advice and documented order details and special preferences
- Listened to guests to understand needs and help each person select optimal products and services
- Created attractive dessert trays for catering events
- Rolled, cut and shaped dough to form bread, rolls, cookies, cupcakes, pie crusts and other baked goods
- Maintained safe and sanitary area by checking food products' temperature and freshness
Education
High School Diploma -
James Bowie High School
Arlington, TXAssociates Degree - Fine Arts
Trinity Valley Community College
Terrell, TX12.2023
Skills
- Strong lead development skills
- Sales force training
- Excellent communication skills
- Persuasive communication expertise
- Proficient in Microsoft and Excel product's, various systems needed to complete tasks daily
Timeline
Claims Analyst
UnitedHealth Group
11.2022 - Current
Technical Support
Kelly Services
10.2019 - 08.2022
Account Manager
OnviSource Inc.
07.2015 - 12.2017
Head Cake Decorator
Tom Thumb
04.2012 - 08.2015
Bakery Clerk/Cake Decorator
Albertsons
08.2009 - 04.2012
High School Diploma -
James Bowie High School
Associates Degree - Fine Arts
Trinity Valley Community College