Olivia Thomas
Ponte Vedra Beach,FL
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
9
9
years of professional experience
Work History
Desk Operations Specialist
Mayo Clinic
Jacksonville, FL
03.2024 - Current
- Managed daily operations of desk services to ensure efficient patient flow and satisfaction.
- Coordinated scheduling and appointment systems to optimize resource allocation across departments.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Kept information confidential and followed HIPAA guidelines to maintain patient trust.
- Maintained current and accurate medical records for patients.
- Supported office staff and operational requirements with administrative tasks.
- Streamlined communication processes between departments to improve collaboration and information sharing.
Front Desk Receptionist
Dogbeach
Ponte Vedra Beach, FL
06.2022 - 10.2025
- Greeted customers warmly and made them feel welcome.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Assisted with scheduling appointments for clients and visitors.
- Maintained an organized reception area and ensured that all guests were attended to promptly.
- Performed data entry into computer systems to maintain accurate records of customer information.
- Handled cash transactions accurately, balancing the register at the end of each shift.
- Updated customer information in databases regularly to ensure accuracy of records.
- Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
- Resolved any customer complaints or issues in a timely fashion following established protocols.
- Received incoming calls and coordinated with staff to fulfill customer requests.
- Answered multi-line phone system and managed calls by routing to proper extensions or taking messages.
- Explained policies and procedures to visitors.
- Completed basic bookkeeping and document filing.
- Prepared daily shift close reports and balanced cash register to accurately reflect transactions.
Front Desk Receptionist
Massage Theory
Yulee, FL
04.2021 - 06.2022
- Greeted customers warmly and made them feel welcome.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Assisted with scheduling appointments for clients and visitors.
- Maintained an organized reception area and ensured that all guests were attended to promptly.
- Performed data entry into computer systems to maintain accurate records of customer information.
- Assisted with preparing reports, presentations and other documents as requested by management staff.
- Handled cash transactions accurately, balancing the register at the end of each shift.
- Processed payments from customers using a variety of payment methods including credit cards, checks and money orders.
- Updated customer information in databases regularly to ensure accuracy of records.
- Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
- Resolved any customer complaints or issues in a timely fashion following established protocols.
- Received incoming calls and coordinated with staff to fulfill customer requests.
- Explained policies and procedures to visitors.
Sales Representative
Right Time Home Furnishings
Kingsland, GA
04.2020 - 04.2021
- Assisted new and existing customers in account set ups and cancellations
- Identified customer needs by reviewing account information and conducting needs assessments
- Entered, updated, and maintained daily activity and prospect information
- Developed and implemented sales strategies with customers
- Interacted professionally with customers, informing individuals of sales promotions and driving product interest
- Engaged customers and built connections to drive long-term sales
- Resolved customer issues quickly to recapture the customer's loyalty and maintain the sale
- Planned efficient sales routes to maximize the number of customers served and incoming revenue
- Arranged merchandise to be visually pleasing and well organized, focusing on item accessibility and aesthetic appeal.
Cashier Specialist
Sierra Grille
Jacksonville Beach, FL
03.2017 - 04.2020
- Obtained thorough knowledge of products sold to assist customers in locating and purchasing items
- Adhered to all cash handling policies and procedures
- Verified prices and calculated totals using scanners and point of sale (POS) systems
- Processed cash register transactions by inputting product costs and giving back change
- Greeted all customers and provided prompt and friendly service
- Processed checks, debit and credit cards, EBTs, WIC checks, refunds, product coupons, and gift certificates
- Assisted customers with locating items, answering questions and providing direction and service
- Solved complaints by customers and issued credits for returned merchandise
- Found ways to improve customer experience by taking accountability and acting as store Brand Ambassador.
Education
High School Diploma -
Ponte Vedra High School
Ponte Vedra Beach, FL05-2019
Skills
- Customer service excellence
- Conflict resolution
- Inventory control
- Training and development
- Cash handling
- POS system operations
- Employee training
- Retail operations
- Spreadsheet Tracking
- Appointment Confirmation
- File Organization and management
- Call Routing
- Office Organization
- Strategic Planning
- Team Collaboration
- Time management expertise
- Scheduling coordination
Timeline
Desk Operations Specialist
Mayo Clinic
03.2024 - Current
Front Desk Receptionist
Dogbeach
06.2022 - 10.2025
Front Desk Receptionist
Massage Theory
04.2021 - 06.2022
Sales Representative
Right Time Home Furnishings
04.2020 - 04.2021
Cashier Specialist
Sierra Grille
03.2017 - 04.2020
High School Diploma -
Ponte Vedra High School