OLIVIA THOMPSON-KJESBU
Portland
Summary
Customer-focused professional with expertise in sales, team leadership, and visual merchandising. Skilled in building relationships, managing inventory, and creating engaging displays to drive customer satisfaction and achieve sales goals.
Overview
12
12
years of professional experience
Work History
Cafe Lead
DoveCote Coffee
Portland, OR
12.2024 - Current
- Supervised daily cafe operations, ensuring high-quality customer service and efficient workflow.
- Trained all new employees and completed the onboarding process for them in tandem with general manager.
- Upkept all safety and food standards and addressed issues if they ever arose.
- Performed weekly orders to par and adjusted if customer traffic or interest shifted.
Budtender
Humboldt County Collective
01.2023 - Current
- Offered tailored recommendations to customers by creating genuine connections and having a deep understanding of our product.
- Kept shelves stocked and spotlighted new product to draw attention and drive sales.
- Meticulously managed inventory levels to ensure we could promptly fulfill all orders and increase customer satisfaction.
- Responsible for keeping a complete and updated menu of over 1,400 products.
- Spearheaded the creation and maintenance of a google calendar system to track and monitor product expiration dates, ensuring compliance and freshness.
Sales and Visual Merchandising Team Lead
Target
05.2017 - 12.2022
- Responsible for planning and executing each weeks workload within the department, which included merchandising, transitions, revisions, sales plans, events and promotions.
- Consistently met or exceeded sales goals within my department by ensuring an impeccably organized and visually appealing floor.
- Lead a team of over 30 and was responsible for weekly schedule writing, hiring and training new team members, ensuring all team members understand and meet department standards, and evaluate performance and offer guidance as needed.
Team Lead/Barista
Target
03.2014 - 05.2017
- Trained all new baristas in food and drink standards and was responsible for ensuring all team members were up to date with any new trainings.
- Wrote weekly schedules for over 10 team members.
- Crafted stunning chalk signage for all special promotions and holidays.
- Brought fast, friendly, and accurate service to guarantee high rates of customer satisfaction.
Skills
- Customer Relations
- Inventory management
- Visual Merchandising
- Training and development
- Sales
- Schedule Management
- Compliance Assurance
- Team Leadership
Timeline
Cafe Lead
DoveCote Coffee
12.2024 - Current
Budtender
Humboldt County Collective
01.2023 - Current
Sales and Visual Merchandising Team Lead
Target
05.2017 - 12.2022
Team Lead/Barista
Target
03.2014 - 05.2017