Olivia Thurston
Pasadena,MD
Summary
Dynamic and results-driven professional with a proven track record at Lemek LLC, Panera Bread, where I enhanced customer satisfaction through exceptional service and effective problem-solving. Skilled in POS System Operation and adept at maintaining composure under pressure, I excel in leadership and customer engagement, significantly improving team efficiency and stakeholder relationships.
Overview
1
1
year of professional experience
Work History
Panera Bread Associate
Lemek LLC, Panera Bread
02.2023 - Current
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- In charge of bagging every order placed via doordash, online, or in person
- Knew every position of the store that being cash register, barista, bagel slicer, on the food line, or consolidator.
- Practicing keeping outstanding customer service in very stressful situations and crowds.
- Developed and implemented strategies to increase customer satisfaction and engagement.
- Established strong relationships with key stakeholders, facilitating effective communication across departments and teams.
Education
High School Diploma -
Chesapeake High School
Pasadena, MD06.2024
Skills
- Customer Service
- Efficiency
- Working Through Stressful Situations
- Cash Handling
- Time Management
- Attention to Detail
- Computer Skills
- Special requests
- Precision
- Cleanliness
- Customer interaction
- Leadership Qualities
- Customer Engagement
- Oral communication
- New Hire Training
- Cross-Functional Teamwork
- Loyalty Program Promotion
- POS System Operation
- Friendly and Helpful
- Adaptable and Flexible
- Honest and Dependable
- Reliable and Responsible
- Organization
- Inventory and Stocking
Timeline
Panera Bread Associate
Lemek LLC, Panera Bread
02.2023 - Current
High School Diploma -
Chesapeake High School
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