Office suites (Microsoft Office, G Suite)
Olivia Toliver
Lead Teacher
Milwaukee,Wisconsin
Summary
Compassionate, creative and effective Lead Teacher with valuable experience in classroom administration, professional development and project planning. Equipped with extensive background in versatile environments. Competent at performing independently or as member of teaching team. Well-versed in classroom and online technologies.
Also posses skills of Skilled Patient Care Coordinator familiar with case management and care planning. 6-year history as healthcare personnel working in busy healthcare settings prior to transitioning into administrative roles. Comprehensive understanding of care spectrum and processes for care coordination.
Overview
6
6
years of professional experience
6
6
years of post-secondary education
Work History
Lead Teacher
Jo's Learning Academy
Milwaukee
08.2021 - Current
- Guided student teachers and teaching aides in classroom management, leading by example and thoroughly answering questions.
- Increased student involvement in program offerings through strategic redesign of program processes and methods.
- Chose optimum curriculum for each class and devised creative daily lesson plans to meet requirements and needs of different learners.
- Planned and implemented different daily activities to enhance overall development and growth of every student.
- Conferred with parents about student progress to boost family involvement and enhance student support.
- Maintained detailed records of attendance, test scores and assignment grades for each student to identify trends and rectify issues.
- Maintained patience and level-headedness in diverse situations to support student development and personal growth.
- Organized rooms in line with current educational thinking to maximize educational opportunities for students.
- Worked one-on-one with students and student teachers to increase overall classroom success.
- Introduced new software into classrooms, enhancing student comprehension and improving test scores.
Patient Care Coordinator
Amen Clinics
Atlanta , Georgia
10.2020 - 04.2022
- Obtained patient vital signs and reported results to staff nurse or physician, noting changes from prior measurements.
- Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Responded to patient emergencies with immediate care and notified clinicians to provide comprehensive assistance.
- Answered patient assistance calls, assessed needs and offered qualified support.
- Understanding of computers and other technology
- Ability to troubleshoot issues & excellent problem-solving skills
- Exceptional customer service skills & oral communication
- Willingness to learn other IT functions such as imagining computers/screen and POS systems
Patient Service Representative
Aurora Health Care
Milwaukee, Wisconsin
09.2017 - 03.2021
- Assisted patients in filling out check-in and payment paperwork.
- Reviewed and corrected claim errors to facilitate smooth processing.
- Took copayments and compiled daily financial records.
- Used Epic to schedule appointments.
- Balanced deposits and credit card payments each day.
- Compiled and reviewed medical charts.
- Explained plans for treatment and payment options.
- Facilitated communication between patients and various departments and staff.
- Recommended service improvements to minimize recurring patient issues and complaints.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Organized patient records and database to facilitate information storage and retrieval.
Certified Nursing Assistant
Aurora Health Care
Milwaukee, Wisconsin
03.2019 - 04.2020
- Evaluated patients to identify and address wounds, behavioral concerns and medically relevant symptoms.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Participated in fun group activities with patients to boost mood, improve overall memory and provide light entertainment.
- Checked patient vitals such as temperature, blood pressure and blood sugar levels.
- Obtained client medical history, medication information, symptoms and allergies.
- Conferred with multidisciplinary healthcare team to help effectively manage patient conditions with regular testing and vitals assessments.
- Obtained biological specimens for ordered tests and prepared for laboratory transport.
Education
Bachelor of Arts - African And African Diaspora
University of Wisconsin - Milwaukee
Milwaukee, WI 09.2014 - 05.2020
Skills
Key decision making
Lesson Planning
Parent-teacher collaboration
Team Building
Appointment Scheduling
Payment collection
Written Communication
Data Management
Good Telephone Etiquette
Problem-Solving
Leadership
Medical Records Management
Documentation
Multitasking ability
Quality assurance
Strategic planning
Proficient in Epic
Microsoft Software Proficiency
Data Entry
Attention to Detail
Research
Social media
Project Management
Accomplishments
- ESL Literacy - Increased ESL students' reading levels by integrating online word games and altering lesson plans for students needing extra guidance.
Software
Operating systems (Windows and MacOS)
Communication and collaboration tools (Zoom, Skype, etc)
Social media (Twitter, Facebook, Instagram, etc)
Timeline
Lead Teacher
Jo's Learning Academy
08.2021 - Current
Patient Care Coordinator
Amen Clinics
10.2020 - 04.2022
Certified Nursing Assistant
Aurora Health Care
03.2019 - 04.2020
Patient Service Representative
Aurora Health Care
09.2017 - 03.2021
Bachelor of Arts - African And African Diaspora
University of Wisconsin - Milwaukee
09.2014 - 05.2020