Olivia Torres
West Dundee,IL
Summary
Compassionate and versatile professional with extensive experience across healthcare, hospitality, and customer service environments.caregiving, Memory Care Coordinator, and Activities Aide, providing attentive, person-centered care while supporting the emotional and physical well-being of diverse populations. Skilled in building meaningful relationships with residents, families, and team members, with a strong focus on dignity, engagement, and quality of life.
Additionally brings hands-on experience in housekeeping, reception, dining service, barista work, and sales, demonstrating exceptional multitasking abilities, attention to detail, and a commitment to outstanding customer service. Recognized for strong communication, organizational skills, and the ability to adapt quickly in fast-paced settings. Dedicated to creating welcoming environments, improving daily operations, and delivering consistent, high-quality service in both healthcare and customer-facing roles.
Overview
8
8
years of professional experience
Work History
Memory Care Coordinator
the The Sheridan at Tyler Creek
08.2025 - Current
- Developed and implemented individualized care plans for residents with memory impairments.
- Coordinated staff training programs to enhance knowledge of memory care best practices.
- Monitored resident progress and adjusted care strategies based on behavioral observations.
- Collaborated with families to address concerns and improve communication regarding resident needs.
CNA
the Sherdian at Tyler Creek
06.2021 - Current
- Provided compassionate care to residents, ensuring comfort and safety during daily activities.
- Assisted with personal hygiene tasks, promoting dignity and respect among patients.
- Monitored vital signs, reporting changes to nursing staff for timely interventions.
- Documented patient progress accurately in electronic health records for comprehensive care management.
- Collaborated with multidisciplinary teams to enhance overall patient well-being and treatment outcomes.
- Trained new staff on best practices in resident care and facility protocols, improving team efficiency.
- Implemented infection control measures, contributing to a safe environment for residents and staff.
- Developed strong relationships with residents, fostering trust and enhancing their quality of life.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Assisted in emergency situations under the direction of nursing supervisors or physicians, providing crucial support during life-saving interventions.
Receptionist
The Sheridan At Tyler Creek
06.2021 - Current
- Managed front desk operations, ensuring efficient check-in and check-out processes.
- Provided exceptional customer service, addressing resident inquiries and concerns promptly.
- Coordinated scheduling for resident appointments and activities to enhance engagement.
- Maintained accurate records of visitor logs and incoming packages for security purposes.
Barista
Dunkin' Donuts
07.2020 - 06.2021
- Prepared and served beverages according to established recipes and customer preferences.
- Operated espresso machines and grinders, ensuring optimal performance and beverage quality.
- Maintained cleanliness of work area, adhering to food safety and health regulations.
- Assisted in training new baristas on drink preparation techniques and customer service standards.
Cashier
Panera Bread
06.2018 - 06.2021
- Processed customer transactions efficiently using point-of-sale system.
- Maintained cleanliness and organization of front counter and dining area.
- Provided exceptional customer service by addressing inquiries and resolving issues.
- Assisted team members in training new cashiers on register operations.
- Ensured accurate cash handling and balanced registers at end of shifts.
- Managed customer flow during peak hours to enhance service efficiency.
- Worked flexible schedule and extra shifts to meet business needs.
Education
Associate of Arts - Fine Arts
Elgin Community College
Elgin, IL05-2026
High School Diploma -
Larkin High
Elgin, IL05-2020
Skills
- Activity programming
- Professionalism and ethics
- Family support
- Care planning
Languages
Spanish
Limited Working
Timeline
Memory Care Coordinator
the The Sheridan at Tyler Creek
08.2025 - Current
CNA
the Sherdian at Tyler Creek
06.2021 - Current
Receptionist
The Sheridan At Tyler Creek
06.2021 - Current
Barista
Dunkin' Donuts
07.2020 - 06.2021
Cashier
Panera Bread
06.2018 - 06.2021
Associate of Arts - Fine Arts
Elgin Community College
High School Diploma -
Larkin High