Olivia Travland

GENERAL

• Email x-rays, treatment plans, school or work excuses

• Work closely with assigned locations and communicate with Practice Support

• Utilize e-processing system

• Document patient communication in software

• Check emails, voicemails and tickler and follow up.

• Respond quickly, fairly, and professionally to staff questions, concerns, and problems.

• Work with assigned office(s) as liaison between location and Scheduling Lead

SCHEDULING

• Answer phones all offices

• Weekly pull chart list Online appointment request daily

• Scheduling and collecting for treatment.

• Help reschedule appointments when needed.

• Actively manage and evaluate schedule efficiency.

• Help fill openings and cancelations.

• Communicate with offices about patients, treatment plan, where to put patients or transfer patients to office.

• Use any new patient tracking tools in coordination with Practice Support and Scheduling Lead

INSURANCE

• Access insurance benefits online

• Verifying walk-ins, same day, insurance changes (online)

• Scan insurance verification to patients notes.

• Speak with patients about insurance benefits (termed or answer questions)

• Call insurance carries for certain codes (treatment, missing tooth, clause or history….) to aid in treatment planning.