Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Olivia Tse

Brentwood,CA

Summary

Results-driven professional with a solid background in hospitality and training. Skilled in sales promotion and customer rapport building, consistently delivering exceptional service that fosters loyalty. Eager to apply adaptable strategies to increase client engagement and enhance team performance.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Bartender Trainer

Black Angus Steak House
Brentwood, CA
01.2026 - Current
  • Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
  • Built rapport with customers, fostering a welcoming atmosphere that encouraged repeat business.
  • Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.

Server Trainer

Black Angus Steak House
Brentwood, CA
10.2022 - Current
  • Developed training materials to enhance onboarding process for staff.
  • Mentored team members to improve efficiency and service quality.
  • Trained new team members on restaurant procedures, menu items, and performance strategies.
  • Evaluated team performance, providing constructive feedback to drive professional growth.

Swim Coach

Diamond Hills Sports Club and Spa
Oakley, CA
09.2020 - 09.2022
  • Fostered a positive team culture through effective communication and support initiatives.
  • Coordinated swim meet logistics, ensuring seamless operations and athlete readiness.
  • Developed strong relationships with swimmers and their families, creating open communication channels for feedback and goal setting.

Education

Associate of Applied Science - Business Management

Los Medanos College
Pittsburg, CA
12.2026

High School Diploma -

Liberty High School
Brentwood, CA
06.2022

Skills

  • Mentoring
  • Sales and promotion
  • Interpersonal communication
  • Adaptability and flexibility
  • Product presentation
  • Teamwork and collaboration

Certification

  • Microsoft Excel
  • Microsoft Word
  • Microsoft Powerpoint

Timeline

Bartender Trainer

Black Angus Steak House
01.2026 - Current

Server Trainer

Black Angus Steak House
10.2022 - Current

Swim Coach

Diamond Hills Sports Club and Spa
09.2020 - 09.2022

Associate of Applied Science - Business Management

Los Medanos College

High School Diploma -

Liberty High School