Olivia Turner
Phoenix,AZ
Summary
Detail-oriented and organized individual with a proven track record of consistently delivering exceptional customer service. Known for ability to effectively manage multiple tasks and prioritize deadlines, resulting in efficient and streamlined operations.
Overview
4
4
years of professional experience
Work History
Restaurant Hostess
Adobe Bar & Grille - Arizona Biltmore Golf Club
03.2024 - 12.2024
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Answered customer questions about hours, seating, and menu information.
- Provided exceptional service through friendly interactions with customers, answering questions and addressing concerns.
Operations Lead
Living Spaces
01.2023 - 11.2023
- Collaborated with cross-functional teams to achieve company-wide objectives and drive operational excellence.
- Streamlined operations by implementing efficient processes and optimizing workflows.
- Ensured sales team adhere to standard operating procedures.
- Self-audited the store to ensure all standards are being met.
- Provided customer service in store and through email utilizing CRM.
- Open and close vault, balance cash drawers, verify there are no open balance sales orders.
Back of House Team Lead
AMC
05.2021 - 10.2022
- Worked different stations to provide optimal coverage and meet production goals.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Maintained a clean and safe work environment.
- Ensured kitchen is running efficiently and smoothly.
- Took inventory at end of night.
- Prep, order taking, greeting, theatre clean-up.
Education
High School -
North Canyon High School
Phoenix, AZSkills
- Strong multitasking
- Greeting guests
- Conflict resolution
- Cash handling
- Customer service
- Problem solving
- Food service
- Microsoft Excel
- CRM Software
- Communication skills
References
- Graham Bailey, Sales Supervisor, Living Spaces, graham.bailey@livingspaces.com
- Justin Moreno, Business Manager, Living Spaces, justin.moreno@livingspaces.com
Timeline
Restaurant Hostess
Adobe Bar & Grille - Arizona Biltmore Golf Club
03.2024 - 12.2024
Operations Lead
Living Spaces
01.2023 - 11.2023
Back of House Team Lead
AMC
05.2021 - 10.2022
High School -
North Canyon High School
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