Olivia Velador
Summary
Organized Appointment Scheduler with a knack for managing and prioritizing tasks efficiently. Known for exceptional productivity and ability to complete scheduling duties swiftly, ensuring smooth operations. Specialize in customer service, calendar management, and conflict resolution. Excel at communication, problem-solving, and adaptability, seamlessly integrating these soft skills to enhance service delivery and client satisfaction.
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
1
1
Language
1
1
Certification
1
1
year of post-secondary education
9
9
years of professional experience
Work History
Appointment Scheduler
Hoag Memorial Hospital Presbyterian
Costa Mesa
10.2022 - Current
- Scheduled patient appointments using hospital management software.
- Managed patient inquiries and addressed scheduling conflicts effectively.
- Assisted in scheduling, rescheduling, and canceling appointments for patients.
- Reviewed patient medical history documents prior to appointment scheduling.
- Verified insurance information prior to appointment booking.
Front Desk Medical Receptionist
Infectious Disease
Newport Beach
02.2022 - 09.2022
- Greeted patients warmly and ensured efficient check-in procedures.
- Managed appointment scheduling and coordinated with healthcare providers.
- Verified patient information and maintained accurate medical records.
Medical Records Specialist
Hematology Oncology
Orange
05.2020 - 11.2021
- Managed patient records and ensured accuracy of medical documentation.
- Coordinated with healthcare providers to retrieve missing medical data.
- Maintained electronic medical records for all clients
Radiology Scheduler
RadNet
Santa Ana
07.2017 - 02.2020
- Scheduled patient appointments using electronic health record systems.
- Scheduled diagnostic tests such as X-rays, CT scans, ultrasounds and MRIs for patients.
- Verified insurance information and processed pre-authorization requests.
Education
Medical Assistant Certificate - Medical Assistant
UEI College
Anaheim, CA 01.2016 - 12.2016
Skills
Organized Appointment Scheduler experienced in managing and prioritizing tasks to ensure operational efficiency Delivered exceptional customer service and streamlined scheduling processes through effective communication and problem-solving skills Committed to enhancing client satisfaction by providing positive and memorable experiences
Organized Appointment Scheduler experienced in managing and prioritizing tasks to ensure operational efficiency Delivered exceptional customer service and streamlined scheduling processes through effective communication and problem-solving skills Committed to enhancing client satisfaction by providing positive and memorable experiences
Languages
English
Professional
Certification
- Medical assistant certified
- BLS Certified
- Venipuncture certified
Timeline
Appointment Scheduler
Hoag Memorial Hospital Presbyterian
10.2022 - Current
Front Desk Medical Receptionist
Infectious Disease
02.2022 - 09.2022
Medical Records Specialist
Hematology Oncology
05.2020 - 11.2021
Radiology Scheduler
RadNet
07.2017 - 02.2020
Medical Assistant Certificate - Medical Assistant
UEI College
01.2016 - 12.2016