Olivia Viera Frank
Winter Springs
Summary
Results-driven team leader trusted with 6 store openings and responsible for developing strong, service-focused teams in high-volume environments. Top ranked in 5-star guest reviews for consistently delivering exceptional experiences that increase retention and brand loyalty. Operates with a management mindset prioritizing accountability, culture, and operational excellence. Prepared to take full ownership in a leadership role and drive sustained growth.
Overview
5
5
years of professional experience
Work History
Team Trainer
Cava Grill
Oviedo, FL
02.2021 - 01.2026
- Handpicked by District Manager to support 6 new store openings
- Led onboarding and training for 15–30 team members per location
- Ensured operational readiness for high-volume grand openings
- Upheld brand standards, food safety, and service excellence across multiple markets
- Mentored team members into leadership and keyholder roles
- Partnered with management to drive consistency and performance
- Top performer in 5-star guest reviews
- Increased customer retention through service-focused approach
- Elevated first-time guest experience with menu education and sampling
- Recognized for reliability and team support
- I declined a manager position due to school at the time.
Education
ASL Interpreting
Valencia College
Orlando, FL05-2026
Skills
- Compliance requirements
- Task delegation
- Staff training
- Employee presentations
- Calm under pressure
- Prioritizes guest experience
- Excellent multitasker
- Efficient in fast paced environments
- Outgoing enjoys conversing with customers
- Upselling
Languages
ASL
Professional Working
Timeline
Team Trainer
Cava Grill
02.2021 - 01.2026
ASL Interpreting
Valencia College