Olivia Volante
San Diego,CA
Summary
Hardworking professional with a passion for working with people. Well versed bartender with experience in many other service related positions. Friendly, open, and committed to building customer base by providing a positive service experience.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Bartender
Capo Restaurant & Supper Club
2017.09 - 2024.06
- Increased customer satisfaction by promoting a positive atmosphere, providing excellent service, and crafting high-quality cocktails.
- Demonstrated adaptability by working on four different bars in the building and providing exceptional service in both a formal dining room setting upstairs, and in the Supper Club downstairs, which served as a live music venue and club with various events throughout the week.
- Excelled at providing fast- paced service in a high- volume environment.
- Worked events of all types including concerts, company buyouts, and weddings.
- Consistently met or exceeded sales targets.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Trained new staff members on bartending techniques, best service practices, and company policies.
General Manager
Love Child - Flower & Bottle Shop, Event Space
2022.10 - 2024.06
- Managed a team of professionals, fostering a positive work environment and high employee satisfaction.
- Worked closely with ownership to set goals, develop, and implement new systems to increase workplace efficiency and drive sales.
- Completed weekly sales reports and communicated sales goals with staff.
- Scheduled employees for weekly shifts and events using Square.
- Trained new employees on company policies, procedures, floral design, beverage knowledge, and customer service best practices.
- Curated an impressive selection of beverage offerings in store and provided continued education to staff to increase beverage sales.
- Cultivated strong relationships with clients, vendors, and brands.
- Coordinated and successfully executed events on and off- site.
- Executed visually appealing floral bouquets, arrangements, and installations.
- Input all retail, floral, and alcohol product offerings in Shopify POS system, ensuring correct pricing of all items.
- Managed deliveries using DoorDash.
Bartender Shift Manager
The Wild One - Love Child
2022.07 - 2022.11
- Assisted with the opening of this seasonal pop-up bar, which was the business' first on premise beverage experience.
- Contributed innovative ideas for seasonal cocktail menus and created beverage specials that were relevant to events at the pop-up.
- Used extensive knowledge of beer, wine, and spirits to make informed recommendations to customers.
- Ensured the safe opening and closing of the bar.
- Maintained a clean and attractive bar setup and ensured the proper function of all bar equipment in the shipping container.
- Executed weekly inventory checks and kept accurate documentation to assist with ordering.
Education
Bachelor of Arts - Human Services, Sociology
University of Massachusetts - Boston
Boston, MA05.2020
Skills
- Hospitality and Guest Service
- Problem-Solving
- Positive and Friendly Attitude
- Beverage Preparation
- Liquor, Beer, and Wine Knowledge
- High-Volume Service
- Fast-Paced Service
- Private Events
- Inventory Management and Ordering
- Employee Scheduling and Payroll
- POS System Knowledge
Certification
California Responsible Beverage Service Certification
TIPS Certification Massachusetts
Certified Reiki Practitioner - Level 1 & 2
Timeline
General Manager
Love Child - Flower & Bottle Shop, Event Space
2022.10 - 2024.06
Bartender Shift Manager
The Wild One - Love Child
2022.07 - 2022.11
Bartender
Capo Restaurant & Supper Club
2017.09 - 2024.06
Bachelor of Arts - Human Services, Sociology
University of Massachusetts - Boston
California Responsible Beverage Service Certification
TIPS Certification Massachusetts
Certified Reiki Practitioner - Level 1 & 2
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