Olivia Vose
Granada Hills,CA
Summary
Highly self-motivated Front Desk Agent and Hospitality Specialist with a strong work ethic. Exceptional communication skills and courteous service professional with a strong dedication to exceeding expectations. Excellent at multi tasking and prioritizing while delivering superb service with a smile. Computer savvy and organized with strong attention to detail.
Overview
20
20
years of professional experience
Work History
Behavior Technician
Bright Paths Recovery
Northridge, CA
01.2025 - 08.2025
- Enhanced client progress by implementing individualized behavior intervention plans.
- Promoted positive behaviors by reinforcing desired actions and effectively addressing challenging issues.
- Observed, monitored and recorded problem behaviors through accurate behavior-consequence data collection, graphs, and anecdotal notes.
- Used Kipu to document patient information, progress notes, and treatment plans.
Rehab Technician
SparkToRecovery
Sherman Oaks, CA
03.2024 - 12.2024
- Maintained accurate records of patient progress, enabling consistent tracking and appropriate adjustments to treatment plans.
- Provided encouragement and motivation to patients throughout their rehab program, celebrating milestones achieved and fostering a positive mindset for continued progress.
- Demonstrated empathy and compassion towards patients facing physical or emotional challenges during the recovery process.
Rehab Technician
American Recovery Center
Burbank, CA
03.2023 - 10.2023
- Conducted 30 minute and hour rounds to detox clients along with administering medication at proper times.
- Provided support during group therapy sessions, ensuring a safe environment for patients while fostering positive interactions.
- Managed inventory of rehabilitation equipment and supplies, maintaining sufficient levels for daily operations while adhering to budget constraints.
- Demonstrated empathy and compassion towards patients facing physical or emotional challenges during the recovery process.
Freelance Make up/ SFX Artist
Self Employed
01.2012 - 03.2018
- Conceptualized client's views for what end look they were going for.
- Drafted and prepared contracts for pricing and day rates
- Worked with all departments creating scheduled time for clients to be in and out of makeup, ensuring a smooth process
Front Desk Agent
Ritz-Carlton
Santa Barbara, CA
01.2020 - 01.2021
- Enhanced guest satisfaction by efficiently managing check-in and check-out processes.
- Increased customer loyalty with exceptional communication skills and personalized service.
- Collaborated with housekeeping staff to maintain cleanliness standards in the lobby and common areas.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
Front Desk Agent
Petit Ermitage
West Hollywood
07.2017 - 06.2018
- Handled incoming calls professionally, directing inquiries to appropriate personnel as needed.
- Contributed to team success by consistently meeting or exceeding performance targets for guest satisfaction ratings and occupancy rates.
- Utilized strong organizational skills to manage daily tasks efficiently while maintaining focus on delivering outstanding guest service experiences.
Front Desk Agent
The Garland
01.2014 - 04.2015
- Managed the day-to-day operations of the front desk at an elegant boutique hotel and handled concierge responsibilities when that individual was not available.
- Trained new employees in "Opera" and standard procedures.
- Improved ratings through Tripdadvisor with attention to detail and exceptional customer service.
- Communicated problems regarding guest rooms to housekeeping services and maintenance personnel.
- Acquired a vast knowledge of the local area to provide guests with information about dining options, arts, and culture, sporting events, concerts and shows.
Waitress Hostess
Lusy's Mediterranean Cafe & Grill
10.2012 - 10.2013
- Consistently provided professional, friendly and engaging service.
- Set dining tables according to type of event and service standards.
- Quickly recorded transactions in MICROS system to deliver prompt service.
- Demonstrated genuine hospitality while greeting and establishing rapport with guests.
- Guided guests through menus while demonstrating thorough knowledge of the food, beverages and ingredients.
Account Representative/Receptionist
State Farm Insurance off and on employee
07.2012 - 08.2013
- Answer telephones and take claim reports.
- Travel to, view and photograph prospective insured’s home
- Take yearly premiums and monthly payments for Homeowners Ins./Auto Ins and other types of Insurances.
- Draw up new Evidence of Insurance when someone refinances their home through a different Mortgage Co.
- Ensure no one person out of our 500 clients cancels by giving each of them courtesy calls when cancellation date nears.
Front Desk Agent
Hampton Inn
10.2010 - 10.2011
- Greeted and welcomed all hotel guests with a smile.
- Trained at least 5 new members of the guest service team.
- Made reservations along with group blocks.
- Billed companies we had contracts with who had Direct Bills
- Resolved service-related problems in a timely manner
- Reviewed account information and charges with guests during check-out.
- Made sure our amenities never ran out and were always available when they were supposed to be.
- Delivered messages, mail and packages left for guests and hotel facilities in a timely manner.
Front Desk Agent
Comfort Suites
01.2006 - 01.2008
- Greeted and welcomed all hotel guests with a smile.
- Made sure all weekly business accounts had their requested rooms and items in rooms.
- Became front desk manager in 1 year.
- Trained all new employees
- Executed an average of 30 wake up calls each morning of the week
- Reserved group blocks along with deciding what promo discount the group would receive.
- Collaborated with maintenance and housekeeping to have rooms ready for special requests and early check ins.
- Resolved service-related problems in a timely manner.
- Verified that personal and payment information on guest accounts was accurate and complete.
Education
High School Diploma -
Saugus High School
Santa Clarita, CA2006
Skills
- Trained in OnQ and Opera and Resort Suite
- Kipu Knowledgeable
- Lodgenet trained
- Guest satisfaction specialist
- Good under pressure
- Hospitality background
- Front desk experience
- Computer knowledge
- Able to work multi phone system
- Service-oriented
- Clean and Organized
- Patient
- Eager to Learn
- Efficient
- Courteous
Timeline
Behavior Technician
Bright Paths Recovery
01.2025 - 08.2025
Rehab Technician
SparkToRecovery
03.2024 - 12.2024
Rehab Technician
American Recovery Center
03.2023 - 10.2023
Front Desk Agent
Ritz-Carlton
01.2020 - 01.2021
Front Desk Agent
Petit Ermitage
07.2017 - 06.2018
Front Desk Agent
The Garland
01.2014 - 04.2015
Freelance Make up/ SFX Artist
Self Employed
01.2012 - 03.2018
Waitress Hostess
Lusy's Mediterranean Cafe & Grill
10.2012 - 10.2013
Front Desk Agent
Hampton Inn
10.2010 - 10.2011
Account Representative/Receptionist
State Farm Insurance off and on employee
07.2012 - 08.2013
Front Desk Agent
Comfort Suites
01.2006 - 01.2008
High School Diploma -
Saugus High School