Olivia V. Rodriguez
Brooksville
Summary
Dynamic professional with strong problem-solving abilities and a commitment to continuous learning, complemented by excellent communication skills. Poised to drive team success and deliver positive results through collaboration and innovative thinking. Eager to embrace new challenges while advancing organizational objectives with unwavering dedication and enthusiasm. A proactive approach ensures readiness to contribute effectively in fast-paced environments.
Overview
6
6
years of professional experience
Work History
Patient Service Representative
ADAPT HEALTH
Brooksville, FL
03.2026 - Current
- Facilitated patient inquiries to ensure timely access to healthcare services.
- Managed patient records using electronic health record systems for accuracy and compliance.
- Collaborated with healthcare providers to resolve patient issues, ensuring a positive experience.
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Actively participated in team meetings focused on improving workflows and enhancing overall practice performance.
Operator
Responsive Answering Service
Miami, FL
06.2025 - 03.2026
- Responded to and redirected calls, ensuring timely assistance and effective customer service.
- Documented and communicated messages accurately to support operational efficiency.
- Communicated relevant information to clients, addressing inquiries and fostering strong relationships.
- Coordinated and responded to high-volume inbound calls, delivering exceptional support across healthcare, legal, and service industries.
Agent
Adecco Staffing
Orlando, FL
01.2023 - 01.2025
- Executed inbound and outbound call operations, maintaining a high standard of professionalism and operational efficiency.
- Adhered to call scripts to steer conversations effectively while ensuring policy guidelines were followed.
- Identified and addressed customer concerns, ensuring timely and accurate resolution of issues.
- Oversaw coordination of remote onboarding activities and ensured accuracy of records within applicant tracking systems (ATS).
Claims Specialist
Medfleet
Hudson, FL
06.2020 - 01.2023
- Managed customer inquiries and concerns, ensuring thorough documentation and empathetic resolution to enhance customer satisfaction.
- Implemented and enforced compliance measures with company policies and procedures to mitigate risks.
- Ensured high levels of attendance and maintained reliability to support team operations.
- Directed complex issues to appropriate specialized departments to ensure thorough resolution.
Education
High School -
Crystal River High School
Crystal River, FL05-2015
Skills
- Clear and courteous communication
- Active Listening & Empathetic Customer Support
- Skilled at prioritizing tasks in high-pressure environments
- Accurate information recording
- Proficient in CRM and call center tools
- Effective problem-solving
- Organizational time strategies
- Upholding privacy standards
Timeline
Patient Service Representative
ADAPT HEALTH
03.2026 - Current
Operator
Responsive Answering Service
06.2025 - 03.2026
Agent
Adecco Staffing
01.2023 - 01.2025
Claims Specialist
Medfleet
06.2020 - 01.2023
High School -
Crystal River High School