Olivia Walden

• Served as the first point of contact for guests, creating a professional and welcoming customer experience.

• Managed reservation system efficiently, optimizing table turnover and guest satisfaction

• Worked effectively in a team-oriented environment while maintaining attention to detail under pressure.

• Worked within a highly selective, members only resort known for luxury accommodations and personalized service.
• Provided exceptional guest service in a hospitality environment.
• Managed reservations and coordinated guest experiences while maintaining the resort's elevated service standards.

• Assisted in the setup, service, and breakdown of private weddings and special events

• Provided attentive guest service while maintaining a professional and organized event environment.

• Collaborated with event staff to ensure seamless execution of wedding receptions and client expectations.

• Assisted guests with equipment rentals, providing recommendations based on individual needs and activities.

• Managed rental inventory and ensured equipment was properly maintained and organized.

• Processed customer transactions and handled cash and electronic payments accurately.