Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Certification
References
Timeline
Generic

Olivia Wallace

Charlotte,NC

Summary

People-oriented shift leader who is enthusiastic about teaching others. Committed to providing a safe and positive environment for others to work in. Reliable problem-solver who is independent, but not afraid to ask for advice when needed. Constantly evaluating areas of concern and implementing strategies to reach desired goals.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Shift Supervisor

Starbucks
Charlotte, NC
10.2020 - Current
  • Leading my team each shift to ensure success for each day.
  • De-escalating situations when needed.
  • Being flexible and solving issues when they occur.
  • Maintaining equipment and repairing it myself when possible.
  • Maintain cleanliness and store standards.
  • Provided support to team members by delegating tasks as required.
  • Enforced company policies fairly while maintaining an open door policy for staff concerns.
  • Identified training needs of staff and developed appropriate training plans for them.
  • Organized office space, including ordering supplies, setting up equipment, and ensuring cleanliness of work area.

Lead Party Host

Pineville Ice House
Charlotte, NC
03.2019 - 02.2020
  • Managed staff of party hosts, assigning tasks and ensuring quality service was provided.
  • Setting up and taking down all party decorations with limited time.
  • Serving quality food and drinks to each party.
  • Ordering food from outside sources to provide for each group.
  • Guiding guests with rules and tips for a safe skating experience.
  • Monitoring guests on the ice, and handling any injuries that need attention.
  • Organizing and cleaning used figure skates for the next guests.

Education

Associate of Arts -

Cental Piedmont Community College
Charlotte
02-2022

Skills

  • Team leadership and delegation
  • Conflict resolution and problem solving
  • Policy enforcement and compliance
  • Training and development
  • Organizational and time management skills
  • Flexibility

Affiliations

  • Fitness
  • Spending time in nature
  • Reading
  • Hosting events

Accomplishments

  • Partner of the Quarter
  • Dean's list at Central Piedmont Community College

Certification

  • ServSafe Certified

References

  • Amy McAllister- Manager at Starbucks Phone:+1(609)713-8641

Timeline

Shift Supervisor

Starbucks
10.2020 - Current

Lead Party Host

Pineville Ice House
03.2019 - 02.2020

Associate of Arts -

Cental Piedmont Community College

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