Olivia Wallace
Muscle Shoals
Summary
Professional HR expert with comprehensive experience in talent acquisition, employee relations, and benefits administration. Proven ability to enhance team collaboration and drive results through effective communication and conflict resolution. Skilled in handling multiple tasks with flexibility and efficiency, consistently meeting changing organizational needs. Recognized for reliability and strong interpersonal skills that foster a positive workplace culture.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Human Resource Coordinator
Sheffield Housing Authority
09.2020 - Current
- Ensured compliance with federal regulations and policies, as it relates to employee benefit programs and benefits.
- Supported staff with clerically and administrative tasks, maintained records of all employee files and processed personnel actions.
- Managed application processes, verifying eligibility and maintaining accurate records.
- Developed relationships with landlords to facilitate client placements and resolve issues.
- Led case management efforts, providing guidance and support to clients throughout the housing process.
Waitress
Stanfield's
09.2016 - 08.2020
- Provided knowledgeable and courteous service, resulting in positive reviews from customers
- Upsold additional items when appropriate, resulting in a 5% increase in average ticket size
- Used point-of-sale software accurately and efficiently, resulting in fewer mistakes when entering orders
Education
Master of Science - Strategic Human Resource Management
Athens State University
Athens, AL04.2024
Bachelor of Science - Business Administration
Huntingdon College
Montgomery, AL05.2022
Skills
- Ability to create, implement, and maintain HR systems
- Community Outreach
- Proficiency in MRI Software
- People-oriented
- Program Management
- Multitasking Abilities
- Needs Assessment
Certification
D L Morgan & Associates Certificate of Proficiency
Timeline
Human Resource Coordinator
Sheffield Housing Authority
09.2020 - Current
Waitress
Stanfield's
09.2016 - 08.2020
Bachelor of Science - Business Administration
Huntingdon College
Master of Science - Strategic Human Resource Management
Athens State University
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