Summary
Overview
Work History
Education
Skills
Timeline
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Olivia Wallendorff

Denver,CO

Summary

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.

Overview

4
4
years of professional experience

Work History

Customer Service Representative

United Airlines
Denver, CO
02.2023 - Current
  • Developed positive relationships with customers through friendly interactions.
  • Maintained a high level of professionalism when dealing with difficult customers.
  • Provided training and mentorship for other customer service employees.
  • Class assist for new hire customer service employees.

Lead Animal Care Specialist

Hobnob Dog Daycare
Greenwood Village, CO
04.2022 - 12.2022
  • Conducted weekly inspections of cages, kennels, runs and other areas where animals are housed.
  • Recorded detailed information about each animal's diet, activities, and medical history in an organized database.
  • Trained new staff members on proper animal handling procedures.

Sterilization Technician

Saddle Rock Dental
Centennial, CO
05.2020 - 05.2021
  • Cleaned, disinfected, and sterilized all medical instruments using autoclaves.
  • Kept work area clean at all times following established safety protocols.
  • Readied instruments for sterilization procedures and completed decontamination protocols.

Education

GED -

Community College of Aurora
Aurora, CO
12-2022

Skills

  • Customer Service
  • Strong Work Ethic
  • Passenger support
  • Verbal and written communication
  • Issue Resolution
  • Positive and professional

Timeline

Customer Service Representative

United Airlines
02.2023 - Current

Lead Animal Care Specialist

Hobnob Dog Daycare
04.2022 - 12.2022

Sterilization Technician

Saddle Rock Dental
05.2020 - 05.2021

GED -

Community College of Aurora

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Olivia Wallendorff