Olivia Walz
Manchester,MI
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Can adapt at working effectively and quickly mastering new skills. Proven history in team leadership, organized management and multitasking.
Overview
5
5
years of professional experience
Work History
Food and Beverage Supervisor
Travis Pointe Country Club
Ann Arbor, MI
05.2022 - Current
- Overseeing every event that the club hosts, such as professional golf tournaments and weddings
- Communicating with all department managers regarding any changes to the event
- Interacting with guests and working to resolve any guest facing issues that might occur in the restaurant
- Drawing floor plans for events. Creating invoices using excel and google sheets for events.
- Creating signage and flyers for various events using Canva.
- Calling clients and planning events. Gathering event details from start to finish.
- Supervising and coaching employees to deliver outstanding hospitality services to our visitors.
- Creating training packets for staff.
- In charge of the complete onboarding procedure, including application collection, interviews, and hiring.
- Processing of all event bills.
- Investigated customer complaints promptly and addressed the situation.
- Monitored dining room activity to ensure promptness of service, cleanliness of tables and overall guest satisfaction levels.
- Ensuring that all information is accurately documented by entering the counted data into an inventory management system.
- Ensured compliance with health department regulations regarding food safety standards.
- Conducted daily staff meetings to discuss work performance, customer service issues and operational concerns.
Dining Supervisor
Michigan State University
East Lansing, MI
09.2022 - 01.2023
- Ensured that all food items were prepared in accordance with established standards and recipes.
- Inspected supplies, equipment, work areas and dining facilities for cleanliness and conformance to safety regulations.
Assistant Infant room teacher
Manchester Early Child Care
Manchester, MI
05.2019 - 08.2021
- Developed daily activities to support cognitive, physical, language and social-emotional development of infants.
- Developed lesson plans based on the interests of the children in order to engage them more effectively in learning experiences.
Education
Bachelors of Science in Organization Management -
Purdue University Global
05.2024
Michigan State University
12.2022
Washtenaw Community College
08.2021
Diploma -
Manchester Community High school
01.2019
Skills
- Effective Communication
- Strong Leadership
- Organized Management
Timeline
Dining Supervisor
Michigan State University
09.2022 - 01.2023
Food and Beverage Supervisor
Travis Pointe Country Club
05.2022 - Current
Assistant Infant room teacher
Manchester Early Child Care
05.2019 - 08.2021
Bachelors of Science in Organization Management -
Purdue University Global
Michigan State University
Washtenaw Community College
Diploma -
Manchester Community High school
Reference
Sarah Biggert, Food and Beverage Director
1(734)-972-1884
Awards
The Procassini Scholarship
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