Olivia Watson
Owl Services
Arlington,TN
1
Certification
8
years of professional experience
A dedicated service professional with strong background in coordinating and managing EV service operations. Known for driving efficiency and enhancing customer experiences while fostering collaborative team environment. Reliable and adaptable, equipped with key skills in communication and organization.
Work History
EV Service Coordinator
1 Year 10 Months- Coordinated scheduling and logistics for service appointments, optimizing resource allocation.
- Managed customer inquiries and resolved issues to enhance service satisfaction.
- Implemented process improvements that reduced response times for customer requests significantly.
- Mentored junior coordinators, providing guidance on best practices in service coordination and client management.
- Served as a primary point of contact for clients, addressing inquiries, providing updates, and ensuring overall satisfaction with services rendered.
- Managed a high volume of client requests, ensuring timely and effective service delivery.
- Maintained accurate records of all service activities, facilitating smooth communication between clients and technicians.
Ophthalmic Technician
1 Year 3 Months- Proficient in performing ocular measurements and diagnostic tests for accurate diagnosis and treatment planning.
- Skilled in administering and monitoring ophthalmic medications and treatments to patients.
- Experienced in assisting ophthalmologists during ocular exams and providing post-operative care.
- Exceptional ability to educate and support patients in understanding eye health conditions and treatment options.
- Assisted ophthalmologist in documenting patient medical histories and conducting preliminary eye examinations.
- Maintained accurate and organized patient records, including diagnostic test results and treatment plans.
- Efficiently reviewed and transcribed ophthalmic charts, ensuring precise information for clinical decision-making.
- Collaborated with a multidisciplinary healthcare team to provide exceptional patient care and support.
Scheduling Coordinator
1 Year- Improved organizational processes by effectively managing crew schedules while adhering to contractual restrictions.
- Has an excellent attendance record and was always on time for work.
- Call and schedule appointments with veterans to deliver medical equipment.
- Complete PO's and invoices for Veterans Affairs purchasing agents.
- Coordinate with drivers to create the most productive routes.
- Handle calls concerning issues and questions from veterans and VA personnel.
- Work with customers' personal information.
- Direct phone calls, guests, and mail to the appropriate staff members.
- Collaborate closely with the manager to provide effective support for specific aspects of the business.
- Assist with work scheduling and partner communication.
Automated Logistical Specialist
9 Months- Established and oversaw stock lists, inventory records and supply records.
- Created maintenance work orders and reported equipment readiness and availability.
- Generated reports on personnel and equipment availability, storage space, relocation of materials and warehouse.
- Collaborated with various departments and agencies to provide and maintain effective communication channels.
- Utilized advanced communication systems to provide timely and accurate information to military units.
Track Vehicle Mechanic
2 Years 5 Months- Performed maintenance inspections, tune-ups, oil changes and other key services.
- Conducted test drives before and after repair services.
- Proficient in using hand and power tools to perform repairs and adjustments on various vehicle systems.
- Experience in conducting inspections, identifying faulty components, and recommending necessary repairs or replacement parts.
- Two years of experience as a track vehicle mechanic, specializing in maintaining and repairing military vehicles.
Summer Intern
1 Year 1 Month- Checked patients in and out for appointments and collected co-payments.
- Photocopied insurance cards, documented details and verified patient coverage for upcoming procedures or appointments.
- Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
- Scanned and digitized a high volume of documents using advanced scanning technology.
Retail Associate
9 Months- Welcomed customers, offered to help locate items and suggested merchandise without being intrusive or pushy.
- Assisted customers by phone regarding store operations, products, promotions and orders.
- Arranged merchandise for display to highlight new styles, attract customers and enhance sales.
Education
High School Diploma
Skills
Data Entry
Bookkeeping
Multitasking Abilities
Computer skills
Calm under pressure
Problem resolution
Dispatch coordination
Dispatching software systems
Certification
Security clearance
Timeline
EV Service Coordinator
Owl Services
10.2024 - CurrentRead More
Ophthalmic Technician
Eye Specialty Group
07.2023 - 10.2024Read More
Scheduling Coordinator
Performance Medical Solutions
01.2023 - 01.2024Read More
Automated Logistical Specialist
US Army
12.2021 - 09.2022Read More
Track Vehicle Mechanic
US Army
07.2019 - 12.2021Read More
Retail Associate
Cracker Barrell
08.2018 - 05.2019Read More
Summer Intern
Eye Specialty Group
05.2018 - 06.2019Read More
Bartlett Highschool
High School Diploma
Read More