Results-driven manager with a strong focus on customer service and conflict resolution. Proven ability to enhance safety protocols and foster team collaboration, leading to improved employee satisfaction and operational efficiency.
Overview
19
19
years of professional experience
Work History
Manager
Think Mink NYC
Brooklyn, NY
01.2018 - 12.2025
Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Improved safety procedures to create safe working conditions for workers.
Collecting rent, revamping and also to ensure that the business is kept clean.
Sales Ambassador
Alclear LLC
JFK
06.2014 - 01.2017
Delivered product demonstrations to educate customers on features and benefits.
Executing long lines while satisfying customers.
Selling clear membership.
Customer Service Representative
Xerox Call Center
Freeport , Jamaica
02.2007 - 03.2013
Resolved customer inquiries efficiently, enhancing overall satisfaction and loyalty.
Trained new team members on call handling procedures and customer service best practices.
Developed knowledge base materials to improve response accuracy and reduce call handling time.