Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Olivia Waugh

Summary

Results-driven manager with a strong focus on customer service and conflict resolution. Proven ability to enhance safety protocols and foster team collaboration, leading to improved employee satisfaction and operational efficiency.

Overview

19
19
years of professional experience

Work History

Manager

Think Mink NYC
Brooklyn, NY
01.2018 - 12.2025
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Improved safety procedures to create safe working conditions for workers.
  • Collecting rent, revamping and also to ensure that the business is kept clean.

Sales Ambassador

Alclear LLC
JFK
06.2014 - 01.2017
  • Delivered product demonstrations to educate customers on features and benefits.
  • Executing long lines while satisfying customers.
  • Selling clear membership.

Customer Service Representative

Xerox Call Center
Freeport , Jamaica
02.2007 - 03.2013
  • Resolved customer inquiries efficiently, enhancing overall satisfaction and loyalty.
  • Trained new team members on call handling procedures and customer service best practices.
  • Developed knowledge base materials to improve response accuracy and reduce call handling time.

Education

High School Diploma -

Irwin High School
Montego Bay Jamaica
09.2010

Skills

  • Customer service
  • Team leadership
  • Time management
  • Decision-making

Languages

English

Timeline

Manager

Think Mink NYC
01.2018 - 12.2025

Sales Ambassador

Alclear LLC
06.2014 - 01.2017

Customer Service Representative

Xerox Call Center
02.2007 - 03.2013

High School Diploma -

Irwin High School