Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Olivia Wehr

Carthage,IN

Summary

Dedicated professional with a strong background in healthcare customer service for all age groups. Known for excellent empathy and patience, effectively managing patient inquiries and scheduling while ensuring accurate data entry and adherence to insurance verification protocols. Proven ability to be flexible and support patients in difficult situations.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Healthcare Customer Service Representative

Rush Memorial Hospital
Rushville, IN
12.2024 - Current

The CSR facilitates the patient registration flow, including such activities as patient identification; gathering demographic information; securing accurate financial information; obtaining required signatures and documents; and entering registration data into hospital information computer system. CSR also manage internal and external referrals, reminder text system and are responsible for managing phone calls. Schedules patient appointments and directs patients appropriately to the correct departments.

Seasonal Program Specialist

Girl Scouts of Central Indiana
Indianapolis, IN
05.2024 - 08.2024

Led scouts, group size ranging from 5-30 campers, in daily camp activities including crafts, swim time, archery, and stem activities. Supported and led training sessions for upcoming leaders within the program. Assisted with paperwork and parent concerns to ensure smooth operation. Overall, led and worked aside people from the age of 4 years old to elderly adults.

Education

Bachelor of Science - Health Sciences And Economics

Indiana University Indianapolis
Indianapolis, IN
05-2027

High School Diploma -

Rushville Consolidated High School
Rushville
07-2023

Skills

  • HIPAA compliance
  • Insurance verification
  • Partial Medical terminology
  • Empathy and patience
  • Problem-solving
  • Data entry
  • Patient confidentiality

Certification

CPR

Timeline

Healthcare Customer Service Representative

Rush Memorial Hospital
12.2024 - Current

Seasonal Program Specialist

Girl Scouts of Central Indiana
05.2024 - 08.2024

Bachelor of Science - Health Sciences And Economics

Indiana University Indianapolis

High School Diploma -

Rushville Consolidated High School