Olivia Wesley
Orono,Maine
Summary
A dynamic and driven marketing and customer service professional with a strong foundation in consumer behavior, branding, and strategic market positioning. With a deep passion for crafting innovative marketing strategies, I thrive on building meaningful customer relationships that drive brand growth and long-term success. My experience in both marketing and customer service has not only enhanced brand loyalty, but also led to increased revenue and repeat business in fast-paced, high-energy environments. Resilient and adaptable, I excel under pressure, seamlessly managing multiple tasks while maintaining a customer-focused approach. Creativity fuels my problem-solving, and my determination ensures that I see every challenge as an opportunity for growth. A true team player, I am committed to fostering collaboration and contributing to a company's success through strategic vision, and outstanding execution.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Bartender
Ohop
Orono, Maine
08.2024 - Current
- Built strong customer relationships through personalized service, implemented efficient techniques, and maintained high quality standards.
- Tracked beverage costs, suggested menu improvements, and optimized drink preparation processes, while ensuring customer satisfaction.
Bartender and Trainer
Mason's Brewing Company
Brewer, Maine
04.2020 - 11.2022
- Served high customer volumes during special nights, events, and weekends.
- Managed cash handling duties and ordering management responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shifts, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to establishment procedures, ensuring preparedness for each shift.
- Developed a loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and other protocols.
- Greeted and accommodated guests, building a positive experience from the first interaction.
Server
Sea Dog Brewing Company
Bangor, Maine
04.2020 - 11.2022
- Used focus and memorization skills to keep track of tables and remember orders.
- Created and maintained an optimal communication chain, reducing guest dissatisfaction.
- Upsold high-profit items, such as main courses and mixed drinks, to enhance sales numbers.
- Worked with the POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm, meaningful relationships with customers.
- Maintained order efficiency and accuracy through clear communication, earning numerous recommendations from satisfied customers.
- Answered customers' questions, recommended items, and recorded order information.
- Streamlined operations by implementing efficient table management, reducing wait times, and enhancing the guest experience through proactive communication.
Youth Sports Coach
PRYMCA
Dover-Foxcroft, Maine
08.2016 - 06.2019
- Supervised practices and contests prioritized safety for participants.
- Fostered a positive team environment with consistent communication and motivational tactics.
- Developed players' skills through personalized training sessions for improved game results.
- Enhanced team performance by implementing effective strategies and techniques.
- Helped run and coordinate youth sports programs, such as soccer, flag football, basketball, and baseball.
- Established strong relationships with parents and guardians to encourage their involvement in the program's success.
Education
MBA -
University of Maine
Orono, ME05-2025
BBA - Marketing
University of Maine
Orono, ME05-2024
Skills
- Hospitality service expertise
- Complex Problem-solving
- Memory retention
- Communication
- Organization
- Multitasking and Time Management
- Creativity and Innovation
- Team Collaboration
- Leadership
- Inventory Management
- Market Research and Data Analysis
- Strategic thinking and Business Acumen
- Adaptable in fast paced Environments
- Decision- making
Certification
- Excel Certified through Microsoft Office
References
- Charles Day, University of Maine Business School (charles.day@maine.edu)
- Dave Barrett, University of Maine Graduate Business School (dave.barrett@maine.edu)
- Jake Bridges, General Manager of Mason's Brewing Company (jake@masonsbrewingcompany.com)
- Tanya Beaulieu, University of Maine Graduate Business School (tanya.beaulieu@maine.edu)
Timeline
Bartender
Ohop
08.2024 - Current
Bartender and Trainer
Mason's Brewing Company
04.2020 - 11.2022
Server
Sea Dog Brewing Company
04.2020 - 11.2022
Youth Sports Coach
PRYMCA
08.2016 - 06.2019
MBA -
University of Maine
BBA - Marketing
University of Maine
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