Olivia West
Killeen
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
4
4
years of professional experience
Work History
Chat and Email Customer service Rep.
Rent The Runway
08.2022 - 09.2023
- Providing assistance to customers with membership issues
- Assist clients with billing issues related to their memberships
- Making suggestions on products based on customers' order history almost became a personal shopper for some customers
Customer Success
Bath and Bodyworks
12.2021 - 03.2022
- Provide assistance to customers in order to ensure that their orders are correct, assisting them in returning products they do not wish to keep
- Provide assistance to certain customers who wish to place orders over the telephone
- Based on their previous purchases, suggest products they may enjoy
- Provide assistance with billing issues
Front Desk Receptionist
Brookedale Senior Living
11.2020 - 11.2021
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
Customer Service rep.
webLeads
01.2020 - 04.2021
- I followed up with outbound phone calls to customers who were seeking insurance quotes for a variety of products
- Obtain accurate and timely information from customers so that they may be best matched with the insurance that meets their requirements
Education
Medical Billing and Coding - Insurance Billing, Medical administration
Martinsburg College
Martinsburg, VA02.2025
High School diploma -
The Springfield Renaissance school
Springfield, MA06.2016
Skills
- Leadership
- Typing
- Active listening
- Making connections with clients/customers
- Microsoft office
- Driven
- Efficient
- Problem solving
- Time management
- Critical thinking
- Data entry
- Customer service
Awards
John and Abigail Scholarship, Received a scholarship based on standardized testing scores for free tuition for any state school.
Timeline
Chat and Email Customer service Rep.
Rent The Runway
08.2022 - 09.2023
Customer Success
Bath and Bodyworks
12.2021 - 03.2022
Front Desk Receptionist
Brookedale Senior Living
11.2020 - 11.2021
Customer Service rep.
webLeads
01.2020 - 04.2021
High School diploma -
The Springfield Renaissance school
Medical Billing and Coding - Insurance Billing, Medical administration
Martinsburg College
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