Summary
Overview
Work History
Education
Skills
Timeline
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Olivia Wiley

Iowa City,IA

Summary

Proven professional with a strong work ethic and exceptional customer service skills. Expert in maintaining a friendly demeanor, managing transactions efficiently, and ensuring customer satisfaction. Achieved significant improvements in service delivery by leveraging proficiency with POS systems and a keen attention to detail.

Overview

5
5
years of professional experience

Work History

Custodial Worker

GS Maintenance
01.2024 - Current
  • Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, dusting, cleaning restrooms, and removing trash.
  • Followed procedures for use of chemical cleaners and power equipment to prevent damage and ensure sanitary conditions.
  • Kept building spaces premises clean inside and outside.
  • Reduced cross-contamination risks by adhering to strict sanitization protocols while cleaning restrooms and common areas.
  • Enhanced safety measures by promptly addressing spills and hazards with proper signage and cleaning techniques.

Barista

PJ's Coffee of New Orleans
12.2023 - 08.2024
  • Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.

Lifeguard

Crow Valley Golf Club Inc
05.2020 - 08.2024
  • Handled incident reporting accurately and efficiently, documenting any occurrences that required intervention or assistance from lifeguard staff.
  • Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
  • Participated in ongoing professional development opportunities to stay current on best practices in lifeguarding and water safety education.
  • Ensured swimmer safety by vigilantly monitoring pool area and enforcing rules.
  • Responded to emergency situations in a timely, efficient manner.


Education

High School Diploma -

Bettendorf High School
Bettendorf, IA
06-2023

Skills

  • Strong work ethic
  • Exceptional customer service
  • Maintaining a friendly and approachable demeanor
  • Clear and professional verbal communication
  • Coordinating with coworkers to ensure smooth service
  • Proficient with POS systems
  • Managing transactions accurately and efficiently
  • Time management
  • Attention to detail

Timeline

Custodial Worker

GS Maintenance
01.2024 - Current

Barista

PJ's Coffee of New Orleans
12.2023 - 08.2024

Lifeguard

Crow Valley Golf Club Inc
05.2020 - 08.2024

High School Diploma -

Bettendorf High School
Olivia Wiley