Olivia Williams
Aptos,CA
Summary
As the Dental Patient Service Representative; I provided quick-thinking service in a fast-paced dental office, managing front desk operations and enhancing patient experience. A job that at the start appeared daunting; I effectively scheduled and coordinated appointments for over 50 patients daily, improving office efficiency by 20%. This experience made me incredibly adaptable, especially while working with the public to ensure the patients felt represented, welcome, and safe.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Patient Service Representative
Long Valley Dental
04.2023 - 10.2023
- Greeted/Screened incoming patients.
- Scheduled appointments, over the phone and in person.
- Verified insurance eligibility and coverage for patients.
- Followed up on referrals.
- Answered 80+ phone calls daily.
- Performed and assisted patient registration.
- Collected co-pays.
- Coordinated with other teams for timely care of patients.
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
Education
Bachelor of Arts - Environmental Studies
University of California, Santa Cruz
Santa Cruz, CA06.2026
High School Diploma -
Laytonville High School
Laytonville, CA06.2022
Skills
- Customer Service
- HIPAA Compliance
- Insurance Verification
- Medical terminology knowledge
- Microsoft Office
- Creative Thinker
- Problem-Solver
- Organization
Certification
- CPR Certified
- First Aid Certified
- Food Handler Certification
- Valid Driver License
Volunteering
'Be About Bliss'
Denver, CO: 01/01/15 - 12/31/19
I connected, called, organized, and led community outreach initiatives, Coordinating with other volunteers to assemble and distribute meals to families on the free lunch program over Christmas break. Requiring immense public effort and being outspoken on important matters.
Personal Information
Hobbies: Film/ Theater, Baking, Painting, Travel, Nature/Exploration (hiking and environmental conservation)
Timeline
Patient Service Representative
Long Valley Dental
04.2023 - 10.2023
Bachelor of Arts - Environmental Studies
University of California, Santa Cruz
High School Diploma -
Laytonville High School
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