Olivia Williams
Tampa,FL
Summary
Dynamic Community Manager with a proven track record at Self Employed Services, excelling in community engagement and relationship building. Enhanced member satisfaction through strategic social media initiatives and organized impactful events, driving participation and collaboration. Skilled in financial budgeting and reporting, I fostered a thriving community atmosphere while effectively managing operations.
Overview
8
8
years of professional experience
Work History
Community Manager
Self Employed Services
Tampa, FL
01.2023 - Current
- Developed community engagement strategies to increase local participation and collaboration.
- Coordinated partnerships with local organizations to create resource-sharing opportunities for the community.
- Implemented digital tools to streamline communication and improve member interactions within the community platform.
- Continuously assessed community goals and objectives, making data-driven decisions to align strategies with overall organizational priorities.
- Produced reports about community activities to keep owners, directors and property managers informed.
- Collaborated with cross-functional teams, optimizing marketing initiatives that supported community growth.
- Enhanced member satisfaction, responding promptly to inquiries and resolving issues in timely manner.
- Boosted community engagement by developing and implementing comprehensive social media strategy.
- Collected and maintained careful records of rental payments and payment dates.
- Implemented and enforced policies and procedures to maintain properties to highest standards.
- Facilitated online forums and events, fostering open communication among community members.
Business Owner
Self-employed
Tampa, FL
01.2018 - Current
- Learned business operations and customer service best practices.
- Assisted in managing daily financial transactions and record-keeping.
- Supported marketing initiatives through social media engagement and content creation.
- Managed financial operations to ensure fiscal responsibility, including budgeting, forecasting, and financial reporting.
- Maintained a safe work environment by enforcing strict safety protocols and regularly updating staff on industry best practices.
- Trained and motivated employees to perform daily business functions.
- Achieved consistent growth in annual revenue through strategic planning and execution of sales initiatives.
- Conducted market research to inform product development decisions and identify potential growth areas.
- Conducted market research to identify customer needs and preferences.
- Developed relationships with suppliers to ensure consistent product quality.
Education
No Degree - Matchmaking
IAP Career College
Calgary, AB T2P 0p709-2025
Ph.D. - Doctor of Philosophy Business Christian Leadership
Higher Place Christian University
Atlanta, GA11-2022
Master of Arts - Culinary Arts & Restaurant Management
South County Career Center
Ruskin, FL06-2010
Skills
- Community engagement
- Daily operations management
- Employee performance management
- Staff training
- Financial budgeting and reporting
- Operations management
- Vendor management
- Maintenance oversight
- Conflict handling
- Daily operations oversight
- Schedule planning
- Online advertising
- Customer support
- Payment processing
- Database management
- Staff management
- Employee recruitment
- Sales support
- Business development
Timeline
Community Manager
Self Employed Services
01.2023 - Current
Business Owner
Self-employed
01.2018 - Current
No Degree - Matchmaking
IAP Career College
Ph.D. - Doctor of Philosophy Business Christian Leadership
Higher Place Christian University
Master of Arts - Culinary Arts & Restaurant Management
South County Career Center