Summary
Overview
Work History
Education
Skills
Certification
Affiliations
References
Timeline
Generic

Olivia Wilson

Beverly,MA

Summary

Dynamic professional with a strong background in customer service and education, notably at Beverly Public Schools. Expert in implementing IEPs and utilizing de-escalation techniques to foster student growth. Proven ability to maintain composure under pressure while delivering exceptional service, ensuring a positive experience for all patrons.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Bartender

Far From The Tree
Salem, MA
04.2023 - Current
  • Poured cider for patrons, ensuring quality and consistency in service.
  • Adhered to alcohol awareness procedures to prevent intoxication and manage intoxicated guests.
  • Processed payments accurately using POS system, enhancing transaction efficiency.
  • Maintained composure during peak hours, delivering exceptional customer service to guests.

Special Education Teacher

Beverly Public Schools
Beverly, MA
03.2019 - Current
  • Facilitated tailored small group and one-on-one activities for diverse learners.
  • Addressed behavioral issues while adhering to school policies and conduct standards.
  • Partnered with general education staff to integrate students into mainstream activities.
  • Enhanced emotional, behavioral, and social skills through focused class exercises.

Bartender/Server

Chive Catering
Beverly, MA
04.2014 - 03.2020
  • Maintained high standards of professionalism while serving food and beverages at events.
  • Surpassed customer expectations through exceptional food, beverage, and service standards.
  • Collaborated with staff members to efficiently execute duties for each catered event.

Education

Master of Science - Special Education

Gordon College
Wenham, MA
06-2018

Bachelor of Science - Business Administration

Boston University
Boston, MA
12-2013

Skills

  • Customer service
  • Patience and tolerance
  • Collaborative problem-solving
  • Emotional regulation
  • IEP and BIP implementation
  • De-escalation techniques
  • Classroom management

Certification

  • Special Education License
  • TIPS certified

Affiliations

  • Cooking
  • Being outdoors
  • History

References

References available upon request.

Timeline

Bartender

Far From The Tree
04.2023 - Current

Special Education Teacher

Beverly Public Schools
03.2019 - Current

Bartender/Server

Chive Catering
04.2014 - 03.2020

Master of Science - Special Education

Gordon College

Bachelor of Science - Business Administration

Boston University

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Olivia Wilson