Summary
Overview
Work History
Education
Skills
Timeline
Generic

Olivia Womble

Sanford,NC

Summary

My dynamic and results-driven professional with extensive experience at Applebee's Grill + Bar, caused me to excel in customer service and multitasking. Proven my ability to enhance guest satisfaction through effective complaint resolution and teamwork. As well have skilled in POS systems and hospitality service, consistently promoting a welcoming environment that drives referrals and repeat business. I adapt well, a fast learner. I’m dedicated to thrive and to help create a better work environment

Overview

2
2
years of professional experience

Work History

Waitress/bartender

Applebee's Grill + Bar
08.2023 - Current
  • Provided exceptional customer service in a fast-paced dining environment.
  • Accurately processed orders and handled payments using POS systems.
  • Collaborated with kitchen staff to ensure timely food delivery and quality standards.
  • Maintained cleanliness and organization of dining area and service stations.
  • Trained new team members on menu offerings and service protocols.
  • Assisted in managing inventory levels, restocking supplies as needed.
  • Resolved customer complaints promptly to enhance guest satisfaction.
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
  • Maintained clean and welcoming dining environment, ensuring a positive guest experience.
  • Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Prepared and served a variety of alcoholic and non-alcoholic beverages efficiently.

Sales Associate

Car Hunters
02.2023 - 08.2023
  • Assisted customers in identifying vehicle preferences and features, enhancing overall satisfaction.
  • Conducted product demonstrations, effectively communicating benefits of vehicles to potential buyers.
  • Maintained accurate inventory records, ensuring availability of popular models for customer inquiries.
  • Collaborated with sales team to develop promotional strategies, increasing foot traffic and engagement.
  • Resolved customer complaints promptly, fostering a positive shopping experience and loyalty.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.

Education

Associates Of Arts - Interior Design

Lee Early College
Sanford, NC
05.2019

Skills

  • Customer service
  • Strong multitasking
  • Greeting guests
  • Team collaboration
  • Attention to detail
  • Hospitality service expertise
  • Handling complaints
  • Memory retention
  • Active listening
  • Performance improvement
  • Bar terminology
  • Reliability and punctuality
  • Point of sale systems

Timeline

Waitress/bartender

Applebee's Grill + Bar
08.2023 - Current

Sales Associate

Car Hunters
02.2023 - 08.2023

Associates Of Arts - Interior Design

Lee Early College
Olivia Womble