Olivia Wright
Bealeton,Va
Summary
Operations professional with proven track record in optimizing processes and driving efficiency. Strong focus on team collaboration, strategic planning, and achieving measurable results. Proficient at adapting to changing needs and leading cross-functional teams. Skilled in project management, process improvement, and resource allocation. Dependable and results-driven, known for enhancing operational performance.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Operations Manager
IAFS Logistics
Manassas, VA
08.2023 - Current
- Oversee daily operations, including training, scheduling, payroll, and route optimization for the delivery team, using Microsoft Office tools to coordinate schedules and improve on-time deliveries
- Manage quality assurance, handle customer service escalations, and ensure compliance with company and FedEx standards, leveraging risk management practices to maintain consistent compliance and improve customer satisfaction
- Develop and implement efficiency improvements through data analysis that streamline workflows and lower operational costs, enhancing overall productivity
- Preformed vehicle maintenance reporting and ensure fleet readiness for safe, reliable delivery operations, ensuring compliance with DOT regulations to reduce breakdowns and maintain reliability
- Established employee training and performance-management programs with enhanced leadership focus that boost staff retention and elevate service quality by 10%
Delivery Driver
FedEx Ground
Manassas, VA
08.2020 - 08.2023
- Safely operated commercial delivery vehicles while completing 150+ daily deliveries, demonstrating strong multi-tasking skills and adhering to safety standards, schedules, and incident-free operating practices
- Conducted daily vehicle inspections using DOT-required checklists and Microsoft Office logs, ensuring safety compliance and preventing violations
- Provided professional customer service and resolved delivery issues in the field.
- Maintained accurate delivery records and documentation for operational efficiency.
- Resolved customer inquiries and concerns professionally, fostering positive relationships.
Quality Assurance Manager
FedEx Ground
Manassas, VA
11.2019 - 08.2020
- Handled customer service inquiries by resolving upset customers' issues, contacting senders and recipients of damaged packages, and coordinating delivery windows, which improved customer satisfaction and reduced repeat complaints
- Collaborated with external contractors to schedule delivery windows and arrange non-standard package pickups, ensuring timely deliveries and maintaining compliance with DOT regulations
- Provided on-the-job training to approximately 10 new staff members, equipping them with quality-assurance procedures and Microsoft Office skills, which accelerated their onboarding and improved team performance
- Entered tracking codes and maintained database accuracy for package status and location records using Microsoft Office tools, supporting reliable tracking and reducing data errors
- Led quality assurance initiatives to enhance operational efficiency and reduce error rates.
Education
Bachelor of Science - Business Administration
George Mason University
Fairfax12-2023
Skills
- Operations management
- Team leadership
- Customer service
- Problem-solving
- Decision-making
- Project management
- Staff management
- MS office
- Health and safety compliance
- Risk management
- Business administration
- Operational efficiency
Certification
- OSHA 30
- DOT
- Procore Certified: Associate – Quality & Safety
- Impact Qual-Cert Trainer
- Procore Certified: Associate – Project Management
Timeline
Operations Manager
IAFS Logistics
08.2023 - Current
Delivery Driver
FedEx Ground
08.2020 - 08.2023
Quality Assurance Manager
FedEx Ground
11.2019 - 08.2020
Bachelor of Science - Business Administration
George Mason University