Olivia Wylie
Cheektowaga ,NY
Summary
Dynamic retail professional with a proven track record at Sally Beauty, excelling in customer service and inventory control. Skilled in driving sales through strategic action planning and fostering a diverse team environment. Recognized for enhancing customer experience and maintaining high operational standards, ensuring satisfaction and loyalty.
Overview
7
7
years of professional experience
Work History
Assistant Store Manager
Sally Beauty
Cheektowaga, NY
03.2023 - Current
- Responsible for training, coaching, and developing staff, while fostering a diverse and inclusive environment. They actively engage in recruitment.
- Drive sales and meet Key Performance Indicators (KPIs) through business analysis and action planning. They oversee daily operations, including inventory control.
- Act as the main point of contact for customer inquiries and complaints to ensure high satisfaction.
- Maintain visual merchandising standards, POGs (Plan-o-grams), marketing materials, and overall store cleanliness.
- Ensure accurate, timely execution of company directives, including opening/closing procedures
Beauty Advisor
Sally Beauty
Cheetowaga
03.2021 - 03.2023
- Build relationships and inspire loyalty to encourage repeat visits.
- Act as an expert on beauty products, hair color, and salon services.
- Recommend products and inform customers of promotions to meet store sales goals.
- Set up advertising displays and maintain a clean, organized store.
- Accurately process transactions and manage inventory
Cashier/Court Monitor
Skyzone
Cheektowaga
10.2019 - 03.2020
- Greet guests enthusiastically, manage check-ins, and guide them through the ticket-purchasing process.
- Process cash and credit transactions accurately, upsell passes, and handle Sky Zone waiver policies.
- Answer phone calls and resolve questions regarding pricing, operating hours, and promotions.
- Some locations require cashiers to prepare or serve food and drinks in the café area.Keep the front desk area, retail space, and sometimes nearby bathrooms clean and organized.
- Actively enforce safety standards, including identifying, stopping, and educating guests on rule violations.
- Interacting with guests (children and parents) and providing professional assistance.
- Cleaning and maintaining trampoline surfaces, pads, and surrounding areas.
- Refereeing dodgeball games, facilitating games, and managing activity in areas like the Foam Zone.
- Assisting with incident reporting and emergency procedures
Education
High School Diploma -
Cleveland Hill
Cheektowaga, NY06.2019
Skills
- Problem-solving
- Customer service
- Customer experience
- Customer service and engagement
- Inventory control
- Store organization
- Store opening and closing
- Attention to detail
- Customer service management
- Store operations
- POS systems
- Retail operations
- Customer relations
Timeline
Assistant Store Manager
Sally Beauty
03.2023 - Current
Beauty Advisor
Sally Beauty
03.2021 - 03.2023
Cashier/Court Monitor
Skyzone
10.2019 - 03.2020
High School Diploma -
Cleveland Hill