Summary
Overview
Work History
Education
Skills
Timeline
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Olivia Yeager

Athens,TX

Summary

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. I am a highly dedicated employee and am determined and quick to learn new skills. While working in customer service I built strong customer relationships leading to very loyal return customers. I love serving people, kindness and professionalism go a long way. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

13
13
years of professional experience

Work History

Floral Designer

Always In Bloom
01.2020 - 11.2023
  • Enhanced customer satisfaction by creating visually appealing and unique floral designs tailored to individual preferences.
  • Increased repeat business by providing exceptional customer service and consistently delivering high-quality floral arrangements.
  • Streamlined the design process for efficiency, implementing effective time management strategies and prioritizing tasks.
  • Collaborated with event planners to create memorable floral installations for weddings, corporate events, and special occasions.

Newborn Baby Photographer

Mom365 Newborn Photography
05.2018 - 07.2019
  • Captured precious moments by skillfully photographing newborn babies in a variety of settings.
  • Improved clients'' satisfaction by providing high-quality images and personalized service.
  • Enhanced studio''s reputation with consistent delivery of stunning newborn photographs.
  • Increased client referrals through exceptional customer service and word-of-mouth marketing.
  • Developed strong relationships with hospital staff to facilitate seamless on-site photography sessions for new parents.
  • Assisted families in selecting print packages that best showcased their newborn photos while meeting budget constraints.
  • Organized digital files efficiently using established archiving systems for easy retrieval when needed in the future.
  • Adhered to strict sanitation guidelines between photoshoots ensuring safety for vulnerable subjects.
  • Provided exceptional customer service throughout the entire photography process, from initial inquiry to final delivery of images, resulting in repeat business and a loyal clientele base.

Manager

Bensons Eats & Treats
06.2010 - 02.2018
  • Increased team productivity by implementing streamlined processes and effective communication strategies.
  • Achieved departmental goals by developing and executing strategic plans and performance metrics.
  • Reduced operational costs through comprehensive process improvement initiatives and resource management.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.

Education

High School Diploma -

Athens High School
Athens, TX
01.2011

Skills

  • Vendor Relationships
  • Floral and Plant Knowledge
  • Client Consultations
  • Attention to Detail
  • Time Management
  • Verbal and Written Communication
  • Complex Problem-Solving
  • Organizational Skills
  • Call Management
  • Paperwork Processing
  • Scheduling
  • Client Relations

Timeline

Floral Designer

Always In Bloom
01.2020 - 11.2023

Newborn Baby Photographer

Mom365 Newborn Photography
05.2018 - 07.2019

Manager

Bensons Eats & Treats
06.2010 - 02.2018

High School Diploma -

Athens High School

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Olivia Yeager